Pamela Al Hokayem
Dubai,UAE
Summary
Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analyzing market performance. Expert Manager with top skills in planning and operations management. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
8
8
years of professional experience
Work History
Sr. Relationship Manager
Direct Trading Technologies
Dubai
12.2022 - Current
- · Actively participated in industry expos, seminars, and webinars to drive business expansion and increase brand recognition.
- · Provided expert guidance to clients on trading strategies, market trends, and risk management to facilitate portfolio growth.
- · Formulated and implemented comprehensive market research strategies to find trends and capitalize on investment opportunities.
- · Identify and pursue new accounts opportunities by targeting businesses, enterprises, and corporate clients
- · Proficient in utilizing trading platforms such as MetaTrader 4/5, TradingView, and Eikon.
- · Strong understanding of Fundamental Analysis (economic reports, financial statements, market news).
- · Well-versed in KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations and compliance practices.
Key Account Manager
Lina's Caffee
Lebanon
01.2018 - 11.2022
- Increased key account sale by 15-25% within 12 months through upselling and promotional strategies.
- Expanded the client portfolio by 10-15 new accounts (ex.., corporate offices,…) within a year.
- Improved customer retention rates by 20% by implementing a loyalty program and personalized client engagement.
- Reduced order success time by 20% through better coordination with supply chain and inventory teams.
- Analyzed sales data and market trends to identify opportunities for expansion.
- Developed and executed sales strategies to drive revenue growth and meet targets.
Finance Assistant (Internship)
Catertainment
Lebanon
02.2017 - 01.2018
- Observed strict confidentiality policies to maintain data integrity.
- Compiled various reports relating to budgets, expenses and payroll for review.
- Reconciled all company accounts, including credit cards, employee expenses and commissions.
- Reviewed general ledger entries and assessed accuracy.
- Communicated with suppliers to reconcile invoice payments.
- Stayed on top of applicable government requirements to minimise legal and financial liabilities.
Education
Bachelor of Business Administration - Banking and Finance
Lebanese Canadian University
Lebanon, Aintoura06.2019
Diploma of Higher Education - Sociology and Economic
Notre Dame De Louaize
Lebanon, Zouk Mosbeh06.2015
Skills
- Data analysis and interpretation
- Key account handling
- Knowledge of financial markets
- Contract drafting and review
- Employee training
- Outstanding communication skills
- Team-orientated
- Customer satisfaction
Languages
Arabic
Native language
English
Advanced
C1
French
Advanced
C1
Timeline
Sr. Relationship Manager
Direct Trading Technologies
12.2022 - Current
Key Account Manager
Lina's Caffee
01.2018 - 11.2022
Finance Assistant (Internship)
Catertainment
02.2017 - 01.2018
Bachelor of Business Administration - Banking and Finance
Lebanese Canadian University
Diploma of Higher Education - Sociology and Economic
Notre Dame De Louaize
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