Pamela Don Rosales
Dubai,U.A.E
Summary
Highly motivated and experienced Team Leader with proven history of business development, success in international retail sales, service, and marketing. Special expertise in building and leading top-performing teams, coordinating critical initiatives, and introducing process improvement plans to improve result. Strong track result in managing customer experience.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Managing Director
Razon's By Glenn Restaurant
Catarman, Philippines
07.2024 - 06.2025
- Streamlined workflow processes, enhancing productivity levels.
- Drove innovation for improved product offerings.
- Developed effective business strategies for sustained growth.
- Secured new clients through targeted marketing campaigns.
- Managed crisis situations with strategic planning.
- Streamlined supply chain management, ensuring timely delivery of products.
- Orchestrated large-scale events to enhance brand visibility.
- Enhanced staff morale with effective communication and engagement strategies.
- Directed complex projects to successful completion.
- Built a harmonious work environment with strong leadership skills.
- Facilitated training programmes to improve employee skills and capabilities.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Sales Supervisor
Unicare Medical Trading
Dubai, U.A.E
04.2024 - 07.2024
- Guided sales teams to exceed targets consistently through effective motivation.
- Established sales goals aligned with company objectives for strategic growth.
- Conducted performance reviews, providing coaching and training as needed.
- Monitored senior management's sales strategies for implementation and effectiveness.
- Tracked competitor activities to inform strategic adjustments.
- Executed marketing campaigns and product launches within set timelines.
- Resolved territorial conflicts to maintain team harmony and performance.
- Prepared detailed reports on sales performance and market trends for analysis.
Skin Care Advisor
EGO Pharmaceutical Group
Dubai, U.A.E
05.2016 - 03.2024
- Demonstrated promoted products and services to generate consumer interest.
- Identified customer needs to tailor product offerings effectively.
- Distributed product samples, brochures, and flyers to uncover new sales opportunities.
- Developed merchandising strategies to optimise showroom layout and customer traffic flow.
- Ensured adequate product quantities were displayed, eliminating stock shortages.
- Created a positive brand image to encourage consumer engagement.
- Applied principles of marketing and sales to enhance features and benefits selling.
Visual Merchandising Supervisor
Crystal Gallery
Dubai, U.A.E
12.2013 - 04.2016
- Managed overall store appearance to enhance visual impact.
- Executed visual merchandising signage aligned with marketing requirements and promotional events.
- Monitored customer profiles and store dimensions to optimise product presentation.
- Collected market feedback to identify demands, reporting insights to improve product range and sales.
- Analysed market trends and seasonal patterns, prioritising products to maximise customer engagement.
- Conducted competitor visits to identify potential opportunities and overexposure areas.
- Collaborated with manufacturers and buyers to develop new display units and promotional materials.
- Prepared annual management plans in line with buying and marketing strategies, addressing seasonal needs.
Brand Team / Assistant Manager
Victoria's Secret / Al Shaya Group
Dubai, U.A.E
12.2011 - 11.2013
- Delivered first-class customer service, enhancing satisfaction, loyalty, and retention.
- Implemented and reviewed stock loss prevention controls to minimise losses.
- Managed a team through training, motivation, coaching, and performance appraisals.
- Executed store layout and visual merchandising according to brand guidelines.
- Oversaw stock replenishment, product launches, and promotional activities.
- Ensured full compliance with administrative and procedural company guidelines.
- Maximised sales by prioritising customer focus in all operations.
- Conducted weekly and daily analyses of commercial reports to inform action plans.
Sales Executive
Damas Jewellery Group
Dubai, U.A.E
07.2007 - 11.2011
- Assisted customers with suggestive selling techniques to enhance purchasing decisions.
- Provided information on merchandise advantages and benefits to increase customer awareness.
- Monitored and executed promotional activities to drive sales performance.
- Maintained cleanliness and orderliness of merchandise displays to uphold store standards.
- Created appealing merchandise presentations to attract customer interest.
- Prepared and tracked sales targets through accurate documentation.
Education
Bachelor of Science - Marine Biology
University of Eastern Philippines
Philippines 06.2000 - 04.2004
Healthcare Awareness Service - Healthcare Assistant Services
Brilliant Mindz Training Institute
Dubai, U.A.E 01.2024 - 08.2024
Skills
- Customer service
- Supply chain management
- Profit and loss reporting
- Budget planning and forecasting
- Decision-Making authority
- Recruitment and retention strategy
- Results orientation
- Strategic marketing
- Leadership excellence
- Capital budgeting
- Product Launch Initiatives
- Market trend analysis
- Market Penetration
- Creative thinking
- Knowledge of regulatory compliance
- Dynamic decision-making
Certification
- U.A.E Driving License
Accomplishments
- 2013: 105% Shoppie Award - Victoria's Secret - Al Shaya Group.
- 2013: Go For Gold Winner Award ( Top Seller 2012 ) - Victoria's Secret - Al Shaya Group.
- 2009: Customer Service Excellent Award - Damas Jewellery.
Timeline
Managing Director
Razon's By Glenn Restaurant
07.2024 - 06.2025
Sales Supervisor
Unicare Medical Trading
04.2024 - 07.2024
Healthcare Awareness Service - Healthcare Assistant Services
Brilliant Mindz Training Institute
01.2024 - 08.2024
Skin Care Advisor
EGO Pharmaceutical Group
05.2016 - 03.2024
Visual Merchandising Supervisor
Crystal Gallery
12.2013 - 04.2016
Brand Team / Assistant Manager
Victoria's Secret / Al Shaya Group
12.2011 - 11.2013
Sales Executive
Damas Jewellery Group
07.2007 - 11.2011
Bachelor of Science - Marine Biology
University of Eastern Philippines
06.2000 - 04.2004