- ERP
Pamela Hokayem
Administrative
Dubai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Almed Retail
Dubai
10.2021 - 03.2022
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed relational database to store information for reference, reporting and analysis.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
Administrative Specialist
Indevco
Lebanon
11.2019 - 02.2021
- Created and updated records and files to maintain document compliance.
- Identified communication channels to set roadmap to distribute information.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
Administrator
Catertainment
Jal El Dib
12.2017 - 10.2019
- Coordinated with human resources department to handle payroll and personnel databases.
- Collected, validated and distributed information to employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Retail Sales Representative
H&M
Lebanon
11.2016 - 11.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
BBA - Banking And Financial Support Services
Lebanese Canadian Aintoura
Lebanon 11.2012 - 06.2015
Skills
- Meeting minutes
Software
- Excel
Public Relation
Managing how others see and feel about a person, brand, or company. PR for corporations, notably publicly traded companies, focuses on maintaining a positive corporate image while handling media requests and shareholder inquiries.
Timeline
Administrative Assistant
Almed Retail
10.2021 - 03.2022
Administrative Specialist
Indevco
11.2019 - 02.2021
Administrator
Catertainment
12.2017 - 10.2019
Retail Sales Representative
H&M
11.2016 - 11.2017
BBA - Banking And Financial Support Services
Lebanese Canadian Aintoura
11.2012 - 06.2015
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