Pamela Sakr
Dubai
Summary
With 13 years of successful experience in the medical training and sales field, my career began as a physiotherapist in Lebanon. Throughout my journey, I have taken on various responsibilities, from managing healthcare centers to training individuals on aesthetic machines, and eventually transitioning into sales and product management in the Middle East and UAE. As a trainer, I have developed expertise in organizing training events, conducting hands-on sessions, and ensuring customer satisfaction through effective follow-up. I have also prepared marketing plans for newly launched products in the aesthetic field. My passion for digital health led me to become an application specialist, where I trained customers on cutting-edge digital solutions. During this time, my extensive experience with stroke patients during rehabilitation sparked a particular interest in stroke digital solutions. Leveraging my extensive network and medical background, I consistently generated sales for healthcare-related products. Known for problem-solving skills and negotiation abilities, I consistently exceeded expectations when venturing into new fields. I thrive on embracing new experiences and challenges, which is why I am currently engaged in training and leadership coaching for healthcare professionals in Iraq and UAE.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Training Manager and Product Specialist
7D Consultancy
01.2024 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Product and Application Specialist
Allm Shaping Healthcare
09.2022 - 12.2023
- As Product and application specialist in North Africa & Lebanon I run training and customer support managing the process from sales to training to implementation
- As physiotherapist I supported Rehabilitation unit building a proper business plan and train customers on the device, with my customer relationship in UAE and the region I supported different department in Telehealth in Allm
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
- Identified areas for improvement through rigorous testing and analysis of existing systems.
Training and sales for Medical devices
Bloomidiem DMCC
01.2021 - 09.2022
- Product specialist & Application trainer, Preparing Marketing & business plan for product launches in UAE
- Create with the team a proper Marketing & launch plan assessing the Market and putting a proper plan with targeting and segmentation to launch successfully Aesthetic products in UAE
- Manage device training
- Trainer on Breast cancer marker device
- Create Workshops/congresses from concept to program to execution
- Collaborating with Healthcare societies (Emirates Societies) and Healthcare professionals to offer scientific support
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Technician and sales manager medical devices
CAZ group
01.2019 - 12.2020
- Promote new products
- Product specialist and application trainer
- Connection with doctors in target market
- Successfully launched Handyplasma Achieving high growth and good results
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Physiotherapist (Clinic owner)
Physio care clinic
03.2017 - 08.2020
- Physiotherapy
- Aesthetic physiotherapy
- Technician on Lazer
- Technician on velashape, cooltech fat freeze, LPG, pressotherapy
- Program and training/sales management
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Educated patients, families and caregivers on home exercise program that complement therapy sessions.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
Training & Spa Manager
Zenotel and SPA Wellness Retreat
04.2014 - 02.2017
- Communication with doctors, training doctors, sales manager
- Center management
- Responsible of center sales target and achievement
- Creating programs from concept to content
- Attracting new customers by tailoring offers based on customer satisfaction surveys
- Organizing sessions with experts on aesthetic machine like velashape, laser etc
- Manage P&L
- Build customer loyalty
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Aesthetic machine technician and senior therapist
Aphrodite skin regimentation center
01.2010 - 03.2014
- Train Technicians on mesotherapy, facial treatment, Sliming machines: Velashape, Cavitation, Venus and cooltech fat freezing
- Worked as technician on the above machines
- Practice mesotherapy and facial treatment
- Trainer on Diode Lazer
- Technician on light sheer
- Technician on Gentle Max
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
- Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
Education
Certificate - Digital Marketing
Intoact UAE
UAEEvent management certificate - Strategic event planning, Real life study, Integrated communication plan, Digital Marketing from A to Z
ESA Business School
01.2022
Diploma in Physiotherapy - Physiotherapy Intern in OR as technician, Hands on practice with orthopedics and other specialties
Lebanese German university
06.2009
Skills
- Sales
- Business planning
- Training
- Medical devices
- Aesthetic devices
- Digital Telehealth
Accomplishments
- Launched successfully Aesthetic products with overachieving company target for 3 consecutive years
- Trained more than 500 HCPs on new Aesthetic machines
- Penetrate Morocco Market in Stroke AI App and reshape the Market in UAE
Certification
- Leadership skills course from Accomplish Lebanon
- Training on SWOT SOPs strategies and team building
- Professional selling skills course from Accomplish Lebanon
- Digital Marketing course from Intoact international UAE
- Project management course ongoing
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Training Manager and Product Specialist
7D Consultancy
01.2024 - Current
Product and Application Specialist
Allm Shaping Healthcare
09.2022 - 12.2023
Training and sales for Medical devices
Bloomidiem DMCC
01.2021 - 09.2022
Technician and sales manager medical devices
CAZ group
01.2019 - 12.2020
Physiotherapist (Clinic owner)
Physio care clinic
03.2017 - 08.2020
Training & Spa Manager
Zenotel and SPA Wellness Retreat
04.2014 - 02.2017
Aesthetic machine technician and senior therapist
Aphrodite skin regimentation center
01.2010 - 03.2014
Certificate - Digital Marketing
Intoact UAE
Event management certificate - Strategic event planning, Real life study, Integrated communication plan, Digital Marketing from A to Z
ESA Business School
Diploma in Physiotherapy - Physiotherapy Intern in OR as technician, Hands on practice with orthopedics and other specialties
Lebanese German university
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