PAMELA TENDESAI GODZI
Sharjah
Summary
At Nash Painting, a skilled Receptionist enhanced client satisfaction and streamlined operations, demonstrating exceptional organization and communication skills. Achieved a significant reduction in wait times through an improved appointment scheduling system, fostering positive client relations and boosting office efficiency.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
Nash Painting
02.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning office events and meetings for smooth execution.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Supported company correspondence by drafting and distributing memos and emails.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
Bachelor of Administrative Studies - Business Administration And Management
EZEKIEL GUTI UNIVERSITY
ZIMBABWE01-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Customer/Client relations
- Appointment scheduling
- Scheduling
Languages
English
Advanced (C1)
Timeline
Receptionist
Nash Painting
02.2020 - Current
Bachelor of Administrative Studies - Business Administration And Management
EZEKIEL GUTI UNIVERSITY
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