CRM
Panashe Notice
Summary
Dynamic sales professional with a proven track record at Techtone Marketing Management, excelling in client relations and business development. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through effective problem-solving and product demonstrations. Skilled in cold calling and building rapport, driving revenue growth and fostering long-term partnerships.
Overview
1
1
year of professional experience
1
1
Language
Work History
Sales Agent
Techtone Marketing Management
04.2025 - Current
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Customer Representative
Zimbabwe National Family Planning Council
01.2024 - 03.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Participated in ongoing professional development opportunities to stay current on best practices and industry trends.
Education
BcS In HR And Industrial Public Relations -
Zimbabwe Open University
Skills
Paperwork processing
Software
Timeline
Sales Agent
Techtone Marketing Management
04.2025 - Current
Customer Representative
Zimbabwe National Family Planning Council
01.2024 - 03.2025
BcS In HR And Industrial Public Relations -
Zimbabwe Open University
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