PANGDAP FANYI NICETAS
Summary
Solution oriented profession who is extremely dedicated and eager to be part of the company that indulges professional growth and provide challenging and rewarding career whilst allowing me to utilize my knowledge and skills.
As a High-achieving Telesales Executive with 2 years of business-to-business cold calling, networking and closing experience. Notable background selling amazing products and driving massively impressive numbers and results. Offers inbound and outbound telesales expertise clearing monthly and quarterly targets in dynamic environment.
Overview
7
7
years of professional experience
Work History
Property Wealth Executive
The First Group
Dubai
01.2023 - Current
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- with a matery of properties and upcoming projects, i showcase our projects to potential clients, learning what thier needs are and keeping the customer engaged
- demonstrate how hotel investments are benefitial to the client and his family
- proper communication with other departement and team members to ensure proper flow of activities
- keep a detailed record of all calls and sales
- proper followup on calls and clients
SPA ATTENDANT/SALES
BODYCARE SPA; HYATT PLACE HOTEL
05.2021 - 12.2022
- Approaching all hotel guests with the aim of convincing them to buy our services
- I start by giving them all details about the spa and all the services we offer
- Respond to their inquiries by telling them about the benefits of our services, the cost and all available discount , offers and packages.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
WAITRESS/CASHIERING
COMPANY NAME; FAE Restaurant Abu Dhabi under the BLU CHICKEN CONCEPT
01.2020 - 04.2021
- Served as well as operated cash register
- When working register, I had close tickets by distinguishing whether they were dining in, takeaway or delivery
- Opening and closing sales shift
- Welcoming guests and ushering them to a seat
- Take customers’ orders and updating them on menu
- Serving customers with a refreshing smile and making sure they had every item they had ordered for
- Checking up on the customers from time to time to make sure they were enjoying their meal
- Increase efficiency by clearing the customer tables quickly, getting their bill and feedbacks
- Prepared checks that listed and totaled the meal costs and sale taxes
- Recognized guest dissatisfaction and made sure the guest left with good remarks.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Receptionist
MAAM FACILITY MANAGEMENT ABU DHABI
01.2019 - 04.2021
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications in a timely manner
- Receiving and assisting guests
- Always keeping the environment comfortable
- Create and update guest log records ensuring accuracy and validity of information
- Schedule and plan meetings and appointments
- Receive, make, and direct calls
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, guests, and colleagues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
RETAIL SALES ASSOCIATE
MAHIMA SUPERMARKET, DOUALA CAMEROON
01.2017 - 01.2019
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in-store sales
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
HIGH SCHOOL CERTIFICATE -
Business Administration And Management
University Institute Of Gulf-Guinea IUG
Douala, Cameroon05.2015
Skills
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
- Customer Relations
- Team Leadership
- Vendor Negotiations
- Problem Resolution
- Motivation
- Target Achievement
- Sales Strategies
- CRM Software
- Cold-calling
- Objection handling
- Persuasion techniques
- Performance Tracking
- Active Listening
Languages
Excellent English
French
Skills Highlight
- Award-winning sales professional
- Ability to move and/ or lift to 30 pounds, heavier merchandise with team assist
- Basic math skills
- Very familiar with goods manufacturing process
- Excellent communication skills
- Able to engage customers in meaningful conversation that lead to increased sales
- Often assisted in placing product on sales floor
- Became known for approachable sales method
- Adept at developing repeat business
Personal Information
- Nationality: Cameroonian
- Visa Status: Employment visa
Timeline
Property Wealth Executive
The First Group
01.2023 - Current
SPA ATTENDANT/SALES
BODYCARE SPA; HYATT PLACE HOTEL
05.2021 - 12.2022
WAITRESS/CASHIERING
COMPANY NAME; FAE Restaurant Abu Dhabi under the BLU CHICKEN CONCEPT
01.2020 - 04.2021
Receptionist
MAAM FACILITY MANAGEMENT ABU DHABI
01.2019 - 04.2021
RETAIL SALES ASSOCIATE
MAHIMA SUPERMARKET, DOUALA CAMEROON
01.2017 - 01.2019
HIGH SCHOOL CERTIFICATE -
Business Administration And Management
University Institute Of Gulf-Guinea IUG