Pankaj Negi
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Seven Days Equipment Maintenance LLC
Dubai, United Arab Emirates
02.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Sales and Service Engineer
New Imperial Associates Exim Pvt Ltd.
New Delhi India
01.2017 - 12.2020
- Boosted sales revenue by building strong relationships with clients and providing tailored solutions to their needs.
- Enhanced customer satisfaction by promptly addressing service issues and implementing effective resolutions.
- Streamlined internal processes for increased efficiency, contributing to the overall success of the sales team.
- Collaborated with cross-functional teams, ensuring seamless communication and project execution for client satisfaction.
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
- Increased repeat business by fostering long-term relationships with key accounts through exceptional service delivery.
Education
Bachelor of Technology - Mechanical Engineering
Chandigarh Groups of Colleges (Jhanjeri)
Mohali, Punjab, India03.2016
High School Diploma -
Government Inter College Chopriyoun (Pauri)
Uttrakhand India 07.2010
Skills
- Service monitoring and evaluation
- Individualized service plans
- Multitasking
- Accurate Recordkeeping
Languages
English
Hindi
Meditation
Every morning i use to do Meditation to keep myself calm and fresh
Timeline
Service Coordinator
Seven Days Equipment Maintenance LLC
02.2021 - Current
Sales and Service Engineer
New Imperial Associates Exim Pvt Ltd.
01.2017 - 12.2020
Bachelor of Technology - Mechanical Engineering
Chandigarh Groups of Colleges (Jhanjeri)
High School Diploma -
Government Inter College Chopriyoun (Pauri)