PANKAJ PATHANIA
Summary
Dedicated customer service professional with over one year of experience in providing exceptional support and solutions. Skilled in communication, problem-solving, and fostering positive customer relationships. Proven ability to handle inquiries efficiently and resolve issues promptly, contributing to a high level of customer satisfaction. Eager to leverage my skills to enhance customer experiences in a dynamic team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE & SECURITY OFFICER
Emirates Group Security
06.2022 - Current
- Perform security checks in accordance with TSA regulations to ensure the safety and security of all passengers and crew
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
CUSTOMER SERVICE
Artel
11.2013 - 12.2015
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Developed working relationships with internal and external customers while assisting with account management duties.
Education
High School Diploma -
JAMMU AND STATE BOARD OF SCHOOL EDUCATION
KATHUA 04.2010
12th secondary Education -
JAMMU AND KASHMIR STATE BOARD OF SCHOOL EDUCATION
JAMMU06.2013
BASIC COMPUTER APPLICATION -
Serv Shiksha Abhiyan
INDIA 03.2013
Skills
Customer Service
Problem Resolution
Outstanding communication skills
Call center experience
Customer Complaint Resolution
Customer Relationship Management (CRM)
Certification
- Basic AVSEC.
- Cargo Aircraft Protection Unit.
- Security industry Regulatory Authority.
- People of Determination
- Basic Fire & Safety
- Basic Life Support
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Arabic
Beginner (A1)
Urdu
Intermediate (B1)
Timeline
CUSTOMER SERVICE & SECURITY OFFICER
Emirates Group Security
06.2022 - Current
CUSTOMER SERVICE
Artel
11.2013 - 12.2015
High School Diploma -
JAMMU AND STATE BOARD OF SCHOOL EDUCATION
12th secondary Education -
JAMMU AND KASHMIR STATE BOARD OF SCHOOL EDUCATION
BASIC COMPUTER APPLICATION -
Serv Shiksha Abhiyan
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