Pankaj Kumar Tiwari
IT Manager
Gurgaon
Summary
Technology-inclined professionals with strong troubleshooting capabilities and a customer-oriented attitude. Proven experience in providing network and software support to users, developing and implementing technical solutions. Demonstrated success in optimizing security standards, improving planning processes, and effectively managing systems implementation. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
IT Manager
Aye Finance Pvt Ltd
08.2024 - Current
- Administer and maintain Active Directory (AD) servers, including user account provisioning, deactivation, and password management.
- Oversee the management and configuration of Zoho Cliq for effective team collaboration and communication.
- Monitor and enhance network and system performance through proactive troubleshooting, security patching, and routine maintenance activities.
- Strengthen IT infrastructure security by conducting regular vulnerability assessments and implementing proactive security measures.
- Manage the lifecycle of hardware and software, ensuring timely replacements and upgrades to maintain operational efficiency.
- Utilize IT management tools such as ManageEngine Endpoint Central, Seqrite Antivirus, and Freshworks ticketing systems to streamline day-to-day IT operations.
- Implement and manage Endpoint Data Loss Prevention (DLP) software to maintain compliance and safeguard sensitive information.
- Oversee the daily operations and administration of network firewalls, ensuring robust security and seamless network performance.
- Manage the Google Workspace Admin Console, including email domain configurations, Cloud Identity Premium (CIP), policy enforcement, and compliance management.
- Administer the Single Sign-On (SSO) portal, ensuring secure authentication and seamless access management across the organization.
System Administrator-IT
CARS24
01.2022 - 08.2024
- Responsible for diagnosing & resolving hardware, software & end user's problems
- Acting as the first point of contact for all IT & technical queries
- Responsible for managing IT assets inventory
- Developing infrastructure and systems to meet the company's needs
- Identifying & reporting on the budgetary implications of IT projects and upgrades
- Investigate specialist and complex IT support issues
- Responsible for managing intra network, Fortinet firewall, SonicWALL firewall, Cisco access point, Cisco Switch, Avaya PBX server, Genesys server, PRI lines
- Responsible for managing Google workspace, Microsoft Office 365 administration, Slack administration and Cortex antivirus, Genesys Pure Cloud administration, Avaya PBX, Zendesk Ticketing tool administration
- Responsible for vendor management
- Responsible to provide remote IT support software, application and IT hardware related issues
System Administrator
Cars24 Services Pvt Ltd
11.2017 - 12.2021
- Implemented corrective plans of action for network availability and latency
- Spearheaded inventory control measures to replenish and maintain IT equipment
- Delivered L2 and L 3 support for problem identification, diagnosis and issue resolution
- Responsible for diagnosing & resolving hardware, software & end users problems
- Responsible for managing CCTV configuration & maintenance and making report
- Developing infrastructure and systems to meet company's needs
- Working within TCP/IP network environment, including DHCP, DNS and Ethernet
- Maintaining an wide range of computer hardware and software programs
- In-depth knowledge of Microsoft Windows client operating systems, Win 7, Win8, Win10 / Microsoft Office up to Office 2019, Office 365 and MAC OS, Linux OS
- Established network specifications and analyzed workflow, access, information, and security requirements
- Managed onboarding and offboarding of employees
Associate System Administrator
Nephrocare Health Services Pvt Ltd
06.2015 - 11.2017
- Orchestrated integration and communication of software upgrades
- Responsible for Diagnosis of desktop, application, networking, and infrastructure issues
- Responsible for Provide Software, Hardware, Network Support and Operating System support to various locations
- Responsible for Desktop, & Laptop Support, LAN, Network Printer, Local Printer, DMP Printer, Hardware, CCTV and Software Managed and end user support
- Responsible for Coordinate with vendor, Managed Inventory, and IT Assets
Education
Bachelor of Engineering - Computer Science
Dr. A. P. J. Abdul Kalam University
Indore, India 07.2017 - 06.2021
Diploma - Computer Hardware And Networking
A-SET Training & Research Institutes
New Delhi 10.2012 - 03.2014
Skills
IT systems implementation
Certification
Microsoft Certified Professional
Timeline
IT Manager
Aye Finance Pvt Ltd
08.2024 - Current
System Administrator-IT
CARS24
01.2022 - 08.2024
System Administrator
Cars24 Services Pvt Ltd
11.2017 - 12.2021
Bachelor of Engineering - Computer Science
Dr. A. P. J. Abdul Kalam University
07.2017 - 06.2021
Microsoft Certified Professional
01-2017
Associate System Administrator
Nephrocare Health Services Pvt Ltd
06.2015 - 11.2017
Diploma - Computer Hardware And Networking
A-SET Training & Research Institutes
10.2012 - 03.2014
Languages
Hindi
English
Personal Information
- Date of Birth: 09/29/94
- Nationality: Indian
- Driving License: Valid UAE driving License
- Marital Status: Single
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