Summary
Overview
Work History
Education
Skills
Languages
Timeline
Reference
Generic
PAN MYAT THU

PAN MYAT THU

Yangon,06

Summary

Dynamic hospitality professional with proven sales ability and exceptional customer service skills, honed at Lotteria, Myanmar. Adept at managing operations and fostering teamwork, I consistently improved customer satisfaction and streamlined service processes. My adaptability and problem-solving skills have driven successful promotional activities, enhancing overall guest experiences in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Lotteria
01.2025 - 08.2025
  • Oversaw daily store operations and supervised staff. Trained new employees and ensured compliance with company standards. Maintained high levels of food safety and customer service.
  • Managed shift schedules and resolved customer complaints effectively.
  • Assisted the Store Manager in meeting sales and operational targets. Monitored inventory, coordinated with suppliers, and managed

stock control.

  • Implemented promotional activities to boost sales and enhance customer satisfaction.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Waitress

Arabian Tea House , Dubai
12.2022 - 10.2023
  • As a waitress, I am responsible for delivering exceptional customer service in a fast-paced dining environment.
  • Skilled in taking accurate orders, ensuring timely food and beverage delivery, and maintaining a neat and organized workspace. I am attentive to customer needs, adept at handling payment transactions, and committed to creating a positive dining experience.
  • With a friendly and approachable demeanor, I aim to contribute to the overall satisfaction of guests and uphold the standards of the establishment.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Sales Associate

Mercure Hotel
01.2021 - 02.2022
  • Provided excellent customer service in a fast-paced coffee shop environment.
  • Handled cash and card transactions accurately using POS systems. Maintained cleanliness and organization of the service area.
  • Prepared and served coffee and beverages to high-quality standards. Managed stock levels and communicated with the supply team for inventory needs.
  • Promoted seasonal offers and upsold products to boost sales.
  • Built strong relationships with regular customers, increasing customer satisfaction and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

BBA - Hospitality

Taungoo University
Yangon, Myanmar
12-2019

Skills

  • Hospitality operations management
  • Food & Beverage
  • Customer service excellence
  • Proven sales ability
  • Problem-solving
  • Adaptability and flexibility
  • Team Work

Languages

English
Bilingual or Proficient (C2)
Burmese
Bilingual or Proficient (C2)
Korean
Bilingual or Proficient (C2)

Timeline

Assistant Manager

Lotteria
01.2025 - 08.2025

Waitress

Arabian Tea House , Dubai
12.2022 - 10.2023

Sales Associate

Mercure Hotel
01.2021 - 02.2022

BBA - Hospitality

Taungoo University

Reference

Kush Sharma,

Restaurant Manager, Arabian Tea House, 

Sharmakush83@gmail.com

PAN MYAT THU