Panutda Fanchaiyaphum
Dubai,United Arab Emirates
Summary
Accomplished Assistant General Manager with extensive experience in the UAE's luxury hospitality sector, including roles at One&Only One Za'abeel, Raffles The Palm Dubai, and Atlantis The Royal. Proven track record in achieving budgeted sales targets, enhancing guest satisfaction through quality control tools, and developing effective team training programmes. Expertise in food and beverage management, customer service, and leadership. Adept at preparing budgets, conducting P&L analyses, and implementing innovative service strategies. Career goal: to continue driving excellence in hospitality management while fostering team growth and operational efficiency.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Assistant General Manager
One&Only One Za'abeel
Dubai, UAE
2023.12 - Current
- Responsible for the department incentive programmes and ensuring targets are met.
- Assist in preparing and consolidating the yearly budget for the department and in preparing the monthly P&L analyses for each outlet and the department, attend the monthly ISO and KPI tool performance meeting with the Directors.
- Monitor and constantly improve quality and guest satisfaction with the given tools (LQA, IFH Mystery Shopper, Tripadvisor, Lobster Ink). Develop and maintain corresponding departmental control procedures.
- Ensure that all operating systems are well maintained and audited quarterly (Symphony, SOPs, restaurant reservations system).
- Train and develop the team, and provide support when required.
Restaurant Manager
Raffles The Palm Dubai
Dubai, UAE
2023.05 - 2023.11
- Analysed customer feedback and developed strategies to improve customer experience.
- To ensure that the monthly forecasted food and beverage revenue figures are achieved for the restaurant.
- To strictly adhere to the established operating expenses, and ensure that all costs are controlled for the restaurant.
- To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To identify, in conjunction with the Director of Food & Beverage, market needs and trends.
Assistant Operations Manager
Atlantis The Royal
Dubai, UAE
2021.11 - 2023.05
- Oversee daily operations, ensuring seamless service, efficiency, and guest satisfaction, while optimising profitability.
- Lead and develop teams, implement effective training programmes, and uphold high service standards across all outlets.
- Manage staff recruitment, onboarding, and performance evaluation to build a strong and efficient team.
- Oversee budgeting, cost control, and revenue management to drive profitability and sustainable growth.
- Curate and oversee the tea programme, ensuring premium selections, quality service, and alignment with guest preferences and industry trends.
Assistant Manager/Tea Sommelier
Emirates Palace Mandarin Oriental
Abu Dhabi, UAE
2021.05 - 2021.11
- Maximise profits, maintain beverage/service quality, and ensure customer satisfaction, as well as manage the overall smooth running of operations and update Tea Vintage records.
- Responsible for the overall administration and operations regarding tea, to assist the sections appointed in the F&B division with the tea beverages when required.
- Review industry trends and competition for new and innovative product and service opportunities.
- Establish effective goals, measurements, and action plans for the department in all pillars: Colleague Engagement, Guest Satisfaction, and Financial results.
- Develop a strong team through consistently effective leadership, operations, and succession planning.
Food And Beverage Specialist Supervisor
Burj Al Arab
Dubai, UAE
2020.01 - 2021.03
- To ensure that I have in-depth knowledge of the tea list, pricing, all menus, and styles of service.
- Responsible for maintaining and executing all the special beverage promotions designed to increase beverage sales in the restaurant and F&B outlets.
- Control tea expenses, and research ways to generate more revenue. Organise tea-tasting sessions within the department in order to develop the colleagues' knowledge.
- Organise and assist with the service of beverages, along with the correct accompaniments, using the correct equipment and glasses, to the standard set down by the Jumeirah Group.
Tea Sommelier
The St. Regis Abu Dhabi
Abu Dhabi, UAE
2017.11 - 2019.12
- Select high-quality teas to serve at the hotel restaurants and F&B outlets.
- Purchase, receive, and manage the teas, and maintain an inventory of popular, high-quality, and profitable teas.
- Coordinate with restaurants and F&B outlets to develop tea lists that match menus and promotions.
- Practise tea and food matching. Actively upsell to enable revenues to be maximised.
Bar Waitress
Fred. Olsen Cruise Lines
London, United Kingdom
2017.01 - 2017.09
- Ensure all tables receive their drinks and food as requested.
- Maintain cleanliness of the bar and stores to Health, Safety, and Hygiene standards at all times.
- Show complete awareness of all the drink and food menus, and readiness to explain and recommend food and drink contents.
- Comply with company health and safety, and fire regulations and procedures.
Education
Diploma - Hospitality Management
(I-TIM)
Bangkok, Thailand 2015.07 - 2017.05
Skills
- Training
- Customer Service
- Communication
- Leadership
- Tea
Languages
English
Fluent
Thai
Native
Certification
- Person in Charge - Advanced (Highfield)
- WSET Level 1 Pilot ProgrammeWSET Level 1 Pilot Programme (The Emirates Academy of Hospitality Management)
- Host of the MonthHost of the Month (The St. Regis Abu Dhabi)
- Tea Master by Newby Teas LondonTea Master by Newby Teas London (Newby Teas)
Timeline
Assistant General Manager
One&Only One Za'abeel
2023.12 - Current
Restaurant Manager
Raffles The Palm Dubai
2023.05 - 2023.11
Assistant Operations Manager
Atlantis The Royal
2021.11 - 2023.05
Assistant Manager/Tea Sommelier
Emirates Palace Mandarin Oriental
2021.05 - 2021.11
Food And Beverage Specialist Supervisor
Burj Al Arab
2020.01 - 2021.03
Tea Sommelier
The St. Regis Abu Dhabi
2017.11 - 2019.12
Bar Waitress
Fred. Olsen Cruise Lines
2017.01 - 2017.09
Diploma - Hospitality Management
(I-TIM)
2015.07 - 2017.05