Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Hobbies and Interests
Selected Achievements
Languages
Timeline
Parampal Kaur

Parampal Kaur

Dubai

Summary

Experienced Sales Account Manager with 8+ years in telecommunications and ICT solutions industry. Proven track record of leading high-performance sales teams, driving revenue growth, and building long-term client partnerships. Skilled in staff coaching, process optimization, and consistently exceeding targets. Resolving complex challenges, and positioning telecom and technology service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Key Account Manager

Etisalat UAE
01.2024 - Current
  • Lead strategic engagement with top-tier business clients, managing a portfolio that delivers AED 2–3 million in quarterly revenue.
  • Achieved 103% sales growth YoY by identifying upsell and cross-sell opportunities within strategic accounts.
  • Educate enterprise customers on comprehensive telecom solutions, including Mobility, Fixed Internet, IoT, Microsoft Azure, AI, ICT projects, Daas ,POS ,Networking solutions.
  • Negotiate and close high‑value upfront deals, including a AED 75 K Microsoft license sale and AED 96 K MRC mobility port, earning Director’s recognition for rapid onboarding.
  • Collaborate with procurement and technical teams to secure profitable contracts and develop tailored end‑to‑end solutions.
  • Analyze billing and service issues, resolving based on diagnostic testing and close partnership with product specialists.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Built and maintained strong client relationships to drive business growth.

Digital Sales Team Lead

KYZENTECNOLOGIES LLC (Etisalat CP)
12.2017 - 12.2023
  • Supervised and motivated a team of 6 sales professionals to consistently exceed digital product targets (M365, cloud services).
  • Delegated daily objectives, tracked KPIs, and implemented process improvements that boosted team productivity by 25%.
  • Designed and delivered engaging telecom sales presentations, enhancing product understanding and market positioning.
  • Partnered with presales and marketing to generate qualified leads and improve lead‑to‑conversion ratios by 30%.
  • Recognized quarterly and monthly as top performer in fixed Internet and digital solution categories.

Sales Executive

KIFAF General Trading LLC (DU Channel Partner)
09.2016 - 11.2017
  • Managed full sales cycle for DU telecom products, from prospecting and documentation to training and post‑sale support.
  • Identified and trained key clients on digital platforms, improving adoption rates by 20%.
  • Cultivated strong customer relationships and maintained high satisfaction ratings through timely follow‑up and issue resolution.

Education

Bachelor of Science - Physics, Geology, Computer Science

Marathwada University, Aurangabad , Maharashtra
04-2011

Level 1 Strategic Communication Certification

Skills

  • Salesforce CRM expertise
  • Skilled in Microsoft Office tools
  • Account performance analysis
  • Lead generation
  • Client onboarding
  • Sales negotiations
  • Business development
  • Data-driven decision making
  • Sales closing
  • Customer retention
  • Pipeline management

Personal Information

  • Date of Birth: 02/12/89
  • Visa Status: Employment Visa, UAE

Certification

  • CSP - Certified Sales Professional
  • Microsoft Copilot certification

Hobbies and Interests

  • Travel & Cultural Exploration – Passionate about exploring diverse regions and understanding global communication needs and digital connectivity trends.
  • Classical Dance – Trained in classical dance, reflecting discipline, dedication, and a strong sense of rhythm and presentation

Selected Achievements

  • Consistently recognized as Top Performer of the Month across multiple quarters for driving exceptional revenue growth in digital solutions, fixed internet, Daas services
  • Achieved a performance score exceeding 100% in Q1 2025, earning formal recognition from Etisalat Elite Business, and Etisalat CP for outstanding contribution and impact.
  • Successfully closed the first Idea Hub deal within the Elite Business

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Marathi
Advanced (C1)

Timeline

Key Account Manager - Etisalat UAE
01.2024 - Current
Digital Sales Team Lead - KYZENTECNOLOGIES LLC (Etisalat CP)
12.2017 - 12.2023
Sales Executive - KIFAF General Trading LLC (DU Channel Partner)
09.2016 - 11.2017
Marathwada University - Bachelor of Science, Physics, Geology, Computer Science

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Parampal Kaur