Telecom Professional with more than ten years of experience in overseeing and optimizing telecommunication networks and infrastructure. Skilled in Fiber and Copper network design, installation, and maintenance. Adept at troubleshooting and optimizing network performance and providing technical support. Expert in efficiently managing day-to-day operations, meeting targets, and delivering exceptional customer service. Appreciated for exceptional problem-solving abilities and strong analytical skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Engineer Core Network Maintenance
Etisalat (e&)
Dubai
01.2024 - Current
Participated in Acceptance Testing Procedures (ATP) for new nodes and network expansions, ensuring compliance with maintenance team standards.
Oversaw the acceptance of newly installed Optical Distribution Frames (ODFs) and junction cables within the network, ensuring proper integration.
Conducted routine maintenance and fault rectification on assigned telecom network elements, ensuring optimal performance and reliability.
Executed major and non-routine tasks while following prescribed test routines using various testing equipment to assess network integrity.
Responded to circuit faults reported by Network Operations Centers (NOCs) and ensured timely resolution.
Aided in locating and resolving Junction Fiber Optic Cable Network faults, fulfilling call-out responsibilities as needed.
Utilized test equipment to efficiently localize and rectify faults, contributing to network stability.
Maintained Service Quality Indicators (SQI) and performed periodic maintenance in accordance with established schedules.
Continuously updated knowledge of core and fixed network technologies to enhance technical proficiency.
Assisted in the verification of fixed assets to ensure accurate inventory management.
Manager Operations
Pakistan Telecommunication Company Limited (PTCL)
Hyderabad
10.2017 - 09.2022
Led Acceptance Test Procedures (ATPs) for the installation of new network elements, including MSAGs, OLTs, and FDHs.
Ensured compliance with Outside Plant (OSP) network standards throughout the implementation process.
Managed timely maintenance for OSP network elements.
Spearheaded the successful installation of Optical Distribution Nodes (ODNs) for the GPON network.
Devised and executed intricate plans for FTTH network expansion and replacement, employing budget loss calculations.
Provided adept technical support to field staff utilizing advanced Nokia Fiber Analysis tools.
Conducted meticulous mapping of network elements on Maximo and CRM platforms.
Prepared comprehensive BOQs and seamlessly managed PRs and POs in SAP ERP for streamlined network maintenance
Employed CRM, Excel, BI publisher, and various tools for insightful data analysis and compelling reporting.
Diligently managed operational KPIs, ensuring the flawless delivery of Triple-play services to valued customers.
Assistant Manager Operations
Pakistan Telecommunication Company Limited (PTCL)
Mithi Tharparkar
12.2013 - 09.2017
Led a team, ensuring customer retention, efficient fault clearance, and maintaining operational KPIs
Utilized CRM, BNCC, EXCEL, Oracle BI Publisher, and MMBB Support Software tools for efficient business processes, order processing and e-reporting
Proficiently managed ADSL Broadband, Telephone Voice service, and IPTV services through Alcatel, ZTE, and Huawei Switches and DSLAMs.
Education
BS in Electronic Engineering - Electronic Engineering
International Islamic University Islamabad
Islamabad,
09.2008 - 06.2012
Skills
OTN, DWDM and SDH Technology
Fiber Testing Equipment
ATP Skills
Fault Diagnoses and rectification
Provisioning and Maintenance
ODF Uplifting
Customer Relationship Management CRM
GPON Operations and planning
Project Management
Technical Support
Customer Services and Support
Nokia Fiber Analyzer
Presentation Skills
Microsoft Office suite
Fiber Cable tools
Leadership
Team Management
Problem Solving
Certification
Data Analytics & Reporting Using Excel, 10/01/21
Certificates by Harvard ManageMentor, 07/01/20
Accomplishments
Business Excellence Award: Honoured with the prestigious Business Excellence Award in February 2020 for consistently achieving outstanding business growth.
National Transformation Project: Secured the top position in 2018 at PTCL nationwide for the efficient and timely completion of the NTP at the Qasimabad Exchange.
Milestone Achievement: Successfully achieved the milestone of installing 100 connections in a single day, showcasing efficiency and excellence in project management.
Operational Excellence: Awarded for best Operational KPIs in 2021, highlighting a commitment to maintaining and surpassing performance standards.
Revenue Growth: Achieved a remarkable 45% revenue growth by strategically upgrading 80% of the subscriber base to higher data rates, demonstrating a keen understanding of market trends and customer needs.
Cost Reduction: Strategically planned and executed the sunset of 04 exchanges, resulting in a remarkable 60% reduction in operational costs, demonstrating cost-cutting and optimization capabilities.
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Timeline
Engineer Core Network Maintenance
Etisalat (e&)
01.2024 - Current
Manager Operations
Pakistan Telecommunication Company Limited (PTCL)
10.2017 - 09.2022
Assistant Manager Operations
Pakistan Telecommunication Company Limited (PTCL)
12.2013 - 09.2017
BS in Electronic Engineering - Electronic Engineering
International Islamic University Islamabad
09.2008 - 06.2012
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