Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Pardeep Kumar

Pardeep Kumar

Dubai,UAE

Summary

Telecom Professional with more than ten years of experience in overseeing and optimizing telecommunication networks and infrastructure. Skilled in Fiber and Copper network design, installation, and maintenance. Adept at troubleshooting and optimizing network performance and providing technical support. Expert in efficiently managing day-to-day operations, meeting targets, and delivering exceptional customer service. Appreciated for exceptional problem-solving abilities and strong analytical skills.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Engineer Core Network Maintenance

Etisalat (e&)
Dubai
01.2024 - Current
  • Participated in Acceptance Testing Procedures (ATP) for new nodes and network expansions, ensuring compliance with maintenance team standards.
  • Oversaw the acceptance of newly installed Optical Distribution Frames (ODFs) and junction cables within the network, ensuring proper integration.
  • Conducted routine maintenance and fault rectification on assigned telecom network elements, ensuring optimal performance and reliability.
  • Executed major and non-routine tasks while following prescribed test routines using various testing equipment to assess network integrity.
  • Responded to circuit faults reported by Network Operations Centers (NOCs) and ensured timely resolution.
  • Aided in locating and resolving Junction Fiber Optic Cable Network faults, fulfilling call-out responsibilities as needed.
  • Utilized test equipment to efficiently localize and rectify faults, contributing to network stability.
  • Maintained Service Quality Indicators (SQI) and performed periodic maintenance in accordance with established schedules.
  • Continuously updated knowledge of core and fixed network technologies to enhance technical proficiency.
  • Assisted in the verification of fixed assets to ensure accurate inventory management.

Manager Operations

Pakistan Telecommunication Company Limited (PTCL)
Hyderabad
10.2017 - 09.2022
  • Led Acceptance Test Procedures (ATPs) for the installation of new network elements, including MSAGs, OLTs, and FDHs.
  • Ensured compliance with Outside Plant (OSP) network standards throughout the implementation process.
  • Managed timely maintenance for OSP network elements.
  • Spearheaded the successful installation of Optical Distribution Nodes (ODNs) for the GPON network.
  • Devised and executed intricate plans for FTTH network expansion and replacement, employing budget loss calculations.
  • Provided adept technical support to field staff utilizing advanced Nokia Fiber Analysis tools.
  • Conducted meticulous mapping of network elements on Maximo and CRM platforms.
  • Prepared comprehensive BOQs and seamlessly managed PRs and POs in SAP ERP for streamlined network maintenance
  • Employed CRM, Excel, BI publisher, and various tools for insightful data analysis and compelling reporting.
  • Diligently managed operational KPIs, ensuring the flawless delivery of Triple-play services to valued customers.

Assistant Manager Operations

Pakistan Telecommunication Company Limited (PTCL)
Mithi Tharparkar
12.2013 - 09.2017
  • Led a team, ensuring customer retention, efficient fault clearance, and maintaining operational KPIs
  • Utilized CRM, BNCC, EXCEL, Oracle BI Publisher, and MMBB Support Software tools for efficient business processes, order processing and e-reporting
  • Proficiently managed ADSL Broadband, Telephone Voice service, and IPTV services through Alcatel, ZTE, and Huawei Switches and DSLAMs.

Education

BS in Electronic Engineering - Electronic Engineering

International Islamic University Islamabad
Islamabad,
09.2008 - 06.2012

Skills

  • OTN, DWDM and SDH Technology
  • Fiber Testing Equipment
  • ATP Skills
  • Fault Diagnoses and rectification
  • Provisioning and Maintenance
  • ODF Uplifting
  • Customer Relationship Management CRM
  • GPON Operations and planning
  • Project Management
  • Technical Support
  • Customer Services and Support
  • Nokia Fiber Analyzer
  • Presentation Skills
  • Microsoft Office suite
  • Fiber Cable tools
  • Leadership
  • Team Management
  • Problem Solving


Certification

  • Data Analytics & Reporting Using Excel, 10/01/21
  • Certificates by Harvard ManageMentor, 07/01/20

Accomplishments

  • Business Excellence Award: Honoured with the prestigious Business Excellence Award in February 2020 for consistently achieving outstanding business growth.
  • National Transformation Project: Secured the top position in 2018 at PTCL nationwide for the efficient and timely completion of the NTP at the Qasimabad Exchange.
  • Milestone Achievement: Successfully achieved the milestone of installing 100 connections in a single day, showcasing efficiency and excellence in project management.
  • Operational Excellence: Awarded for best Operational KPIs in 2021, highlighting a commitment to maintaining and surpassing performance standards.
  • Revenue Growth: Achieved a remarkable 45% revenue growth by strategically upgrading 80% of the subscriber base to higher data rates, demonstrating a keen understanding of market trends and customer needs.
  • Cost Reduction: Strategically planned and executed the sunset of 04 exchanges, resulting in a remarkable 60% reduction in operational costs, demonstrating cost-cutting and optimization capabilities.

Languages

English
Fluent
Hindi
Fluent
Urdu
Native

Timeline

Engineer Core Network Maintenance

Etisalat (e&)
01.2024 - Current

Manager Operations

Pakistan Telecommunication Company Limited (PTCL)
10.2017 - 09.2022

Assistant Manager Operations

Pakistan Telecommunication Company Limited (PTCL)
12.2013 - 09.2017

BS in Electronic Engineering - Electronic Engineering

International Islamic University Islamabad
09.2008 - 06.2012
Pardeep Kumar