Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
Parminder Singh

Parminder Singh

Dubai,U.A.E

Summary

Experienced IT professional with focus on managing and optimising IT operations. Capable of streamlining processes to enhance system performance and reliability. Skilled in team leadership, project management, and troubleshooting technical issues. Excelled in implementing new systems that boosted efficiency and reduced downtime. Known for fostering collaborative environments and driving impactful tech solutions.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Assistant IT Manager

Form Hotel part of Design Hotel & Marriott Bonvoy
Dubai, UAE
12.2020 - 05.2025
  • Engaged in strategic planning sessions to ensure IT goals align with business objectives.
  • Oversaw OPERA PMS v5.0.06 and effectively tackled related challenges.
  • Managed technology resources within department budgets.
  • Deployed Cyber Security strategies to ensure safety of company data.
  • Managed NEC SV9300 PABX, NEC Express 5800, and TIGER TMS software.
  • Oversaw SynXis interface via OXI server for automated booking processes.
  • Administered Windows servers, including DELL-EMC and PowerEdge R530 systems.
  • Engaged with HSIA vendor Hoist for troubleshooting of IP TV and guest portal challenges.
  • Assisted in the roll-out of new technology, resulting in more automated processes.
  • Optimised system performance for improved productivity.
  • Established contingency strategies to mitigate potential IT crises, reducing business interruptions.
  • Improved system stability, reliability, and performance by 22% through the implementation of new troubleshooting procedures.
  • Achieved 30% reduction in IT operational costs.

Assistant IT Manager

Goldstate Hotels
Dubai, UAE
08.2018 - 10.2020
  • Coordinated WINHMS PMS for hotels, acting as main point of contact for all PMS and reporting inquiries.
  • Oversaw Windows servers and NAS Drive to maintain peak performance. Managed IT infrastructure administration, maintenance, and configuration, encompassing network hardware and software support.
  • Optimised and administered Office 365, MS Email Exchange, and user licenses.
  • Addressed complications in Dubai Government DTCM and CID Portal to sustain operational efficiency.
  • Coordinated website development activities, addressing changes, SEO, and technical issues.
  • Oversaw Wi-Fi router maintenance via controller and facilitated Antlabs gateway integration with PMS.
  • Organised network expansion through cabling arrangements, quotation collection, and installation supervision.
  • Provided technical support to employees, leading to reduced downtime. Ensured seamless network connectivity by performing regular maintenance tasks.
  • Established policies and procedures that enhanced overall IT governance.

Sr IT Executive

Golden Tulip Nihal Palace Hotel
Dubai, UAE
08.2016 - 08.2018
  • Managed IDS PMS administration for entire hotel network, optimising system performance. Functioned as central point of contact for resolving PMS and reporting issues. Engaged with appropriate offices to ensure prompt resolution of identified concerns.
  • Also manage windows servers (create new users, check and send reports, check event log, upgrade software and maintenance, etc.)- HP ProLiant Server, Dell Servers, etc.
  • Oversee administration, maintenance and setup of IT infrastructure Managing windows-based network, inclusive of all networking, hardware & software support.
  • Configuring & managing MS Outlook for users after collecting details from website hosting services.
  • Help the team with Onity Key Maker, Channel Manager Staah, Web Booking Engine, SEO, Social Media Marketing, etc.
  • Coordinate with website developer with and changes, SEO, issues.

Assistant IT Manager

Hotel KRC Palace
Tezpur, India
05.2014 - 04.2016
  • Administration of the on board LUCID PROMIS System.
  • Effectively planning and executing all IT related projects.
  • Optimised system performance for improved productivity.
  • Ensuring all IT systems, infrastructures, server, networks and securities are running to efficient level.
  • Delegating work to and supervising the activities of junior IT staff.
  • Network distribution rack: patch connections as required.
  • Maintain Wi-Fi Routers and internet systems.
  • Arrange repairs of malfunctioning hardware with supplier(s).
  • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements.
  • System maintenance log: keep and update logbook of system maintenance routines, frequent faults, along with solutions to problems.
  • Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.

EDP & ASSISTANT IT MANAGER

Fern Hotel, Concept Hospitality
Tezpur, India
09.2013 - 05.2014
  • Oversaw administration of Windows servers, focusing on user management and system upgrades. Reviewed event logs to detect potential issues early. Conducted daily backups and facilitated data restoration upon request.
  • Administration and management of WINHMS System, windows workstations: install/update software, support and help-desk for users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations.
  • Maintain Wi-Fi Routers, CCTV camera and internet systems.
  • Streamlined IT operations by implementing efficient software solutions.
  • Keep inventory of hardware and software up-to-date. Monitor software licenses status and ensure compliance with license agreements.

TECHNICAL SUPPORT OFFICER

TRANSGENEZ SOLUTIONS & ENGG PVT LTD
Bangalore, India
09.2011 - 07.2013
  • Addressed escalated customer complaints independently, eliminating reliance on team lead intervention.
  • Documenting troubleshooting and problem resolution steps.
  • Crafting customer-facing documentation for websites as required.
  • Implemented strategic solutions to prevent recurring technical problems.
  • Supporting the roll-out of new applications.
  • Prioritizing and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals.

Education

BACHELOR OF ENGINEERING - Electronics & Communication Engineering

Anna University
05.2006 - 06.2010

Skills

  • Manage the IT budgets and expenditure on hardware and software
  • Vendor and Support management
  • Website Management
  • Cybersecurity measures
  • Information systems implementation
  • Strategic IT planning
  • Initiative taking
  • Data privacy awareness
  • IT project management
  • Microsoft Office Suite proficient
  • Technology Integration
  • Security compliance
  • Technical leadership
  • Team building
  • Adaptability to technology changes

Certification

  • ITIL v4
  • Project Management Professional (PMP)
  • Certified IT Infrastructure and Cyber SOC analyst by Redteam
  • IBM Cybersecurity Analyst
  • Google IT Support Professional Certificate by Google via Coursera
  • AWS Certified Cloud Practitioner
  • National Network Security Workshop by Association of Computing Machinery by IIT Delhi
  • Data Science certification by Johns Hopkins University, MD, USA
  • Introduction to Big Data by University of California, San Diego, USA


Languages

English
Hindi
Punjabi
Tamil

Timeline

Assistant IT Manager

Form Hotel part of Design Hotel & Marriott Bonvoy
12.2020 - 05.2025

Assistant IT Manager

Goldstate Hotels
08.2018 - 10.2020

Sr IT Executive

Golden Tulip Nihal Palace Hotel
08.2016 - 08.2018

Assistant IT Manager

Hotel KRC Palace
05.2014 - 04.2016

EDP & ASSISTANT IT MANAGER

Fern Hotel, Concept Hospitality
09.2013 - 05.2014

TECHNICAL SUPPORT OFFICER

TRANSGENEZ SOLUTIONS & ENGG PVT LTD
09.2011 - 07.2013

BACHELOR OF ENGINEERING - Electronics & Communication Engineering

Anna University
05.2006 - 06.2010

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