Parthan Thattaruthodi
Dubai Investment Park 1
Summary
Results-oriented IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
D&T Senior Technician-IT Services
Agthia Group
09.2021 - Current
- Giving 1st & 2nd Level Supports for users
- Giving Remote support for other countries and other braches
- Handling and maintaining Zoho ServiceDesk
- Handling complete AD Manager Plus
- Handling Total branch Network
- CCTV Fixing and configuring (IP / Non IP)
- Maintain and Troubleshoot Unifi AP's
- Configuring and maintaining firewall (sonicwall/Fortinet)
- Maintaining Yearly budgets for IT Dept
- Coordinating with Suppliers for various IT Related works
- Handling and troubleshooting Office 365 related applications
- Handling and troubleshooting industrial domain controlled
printers - Completed preventive maintenance on set schedules.
- Built relationships with customers to encourage repeat business.
- Creating survey using with Microsoft forms
IT Support Specialist
Infinite Solutions
01.2019 - 02.2021
- Determined Hardware and Network System Issues using effective troubleshooting techniques
- Delivered onsite technical support for different employees.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac system.
- Configured hardware, devices and software to setup work stations for employees.
- Collaborate with Vendors to locate replacement components and resolve advanced problems.
- Trained and supported end-users with software, hardware and network standards and use processes.
Education
CCNA, CCNP, MCSC - Server Maintenance, Switching, IP V4 Routing, IP V6 Routing
Cogniz Infotech
Kochi, Kerala01.2019
Diploma - Computer Engineering
Madin Polytechnic College
Malappuram, Kerala01.2018
Skills
- AD Manager plus
- Zoho ServiceDesk
- MyQ
- Microsoft Azure
- ZK biosecurity
- Dark trace
- Microsoft Authenticator
- Jedox
- Unifi
- Technical Issues Analysis
- Software Diagnosis
- Data Recovery
- Windows 10,11
- Wide-area Network
- Customer Service Expert
- Staff Education and training
Certification
Linkedin Learning
- Google Cloud Foundations
- AWS Certified Cloud Practitioner (CLF-C02) Cert Prep:2 Security and Compliance
- AWS Certified Cloud Practitioner (CLF-C02) Cert Prep:1 Cloud Concepts
- Ethical Hacking: Vulnerability Analysis
- The Cybersecurity Threat Landscape
- IT and Cybersecurity Risk Management Essential Training
- Cyber Security Foundations
Languages
English, Hindi, Malayalam, Tamil
Personal Data
Nationality : Indian Date Of Birth : 1999-04-18 Martial Status : Single Father’s Name : Bhaskaran T Mother’s Name : Jayalakshmi Passport No. : U9648121 Passport Expiry : 2031-02-18 Driving License : Indian- Light Vehicles & Motorcycles with Gear I do hereby solemnly affirm and declare that all information are true and correct to the best of my knowledge. Parthan T Ph : +971 545508237 email : tparthan99@gmail.com
Timeline
D&T Senior Technician-IT Services
Agthia Group
09.2021 - Current
IT Support Specialist
Infinite Solutions
01.2019 - 02.2021
Diploma - Computer Engineering
Madin Polytechnic College
CCNA, CCNP, MCSC - Server Maintenance, Switching, IP V4 Routing, IP V6 Routing
Cogniz Infotech
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