Parvathi Hariprasad
Customer Service Representitive
Sharjah
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and team productivity at Binghalib Group of Companies through expert data entry and administrative leadership. My tenure at TCS Chennai-Two Magnum Campus was marked by adept complaint resolution and active listening, significantly improving client loyalty and operational efficiency. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
4
4
years of professional experience
Work History
Coordinator
Binghalib Group Of Companies
12.2021 - 03.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
Customer Service Representative
TCS Chennai-Two Magnum Campus
06.2019 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
Skills
MS Office
Data Entry
Administrative Leadership
Staff Supervision
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Customer Relationship Management (CRM)
Complaint Handling
Paperwork Processing
Customer satisfaction measurement
Call Center Operations
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Coordinator
Binghalib Group Of Companies
12.2021 - 03.2023
Customer Service Representative
TCS Chennai-Two Magnum Campus
06.2019 - 11.2021
Similar Profiles
Sanjana ButeSanjana Bute
Group Marketing Specialist at Binghalib Group Of CompaniesGroup Marketing Specialist at Binghalib Group Of Companies
P.K. GopakumarP.K. Gopakumar
Director of engineering at BinGhalibDirector of engineering at BinGhalib
Vipin J RaoVipin J Rao
Senior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi GroupSenior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi Group
MOHAMMAD SHAHIR KMOHAMMAD SHAHIR K
Customer Service Specialist at Wallstreet Exchange CenterCustomer Service Specialist at Wallstreet Exchange Center
Jamila AliJamila Ali
Chief Financial Analyst at Road & Transportation AuthorityChief Financial Analyst at Road & Transportation Authority