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  IT leader with 23 years of experience in Identity Access Management, Cloud Infrastructure, and IT Service Delivery across Retail, Banking, and Healthcare sectors. Expertise in security management, project governance, and operational efficiency, with a focus on IAM and Cloud Security. Proven ability to lead global teams, enhance service delivery, and implement continuous improvement initiatives. Committed to achieving organizational goals through effective project management and customer service excellence.


Results-driven Service Delivery & Implementation Manager with over 19 years of experience in strategic planning, client relationship management, and process optimization. Proven track record of enhancing productivity and ensuring smooth service delivery through effective leadership and problem-solving skills. Adept at fostering team collaboration and achieving high levels of customer satisfaction while driving timely IT project rollouts. Eager to leverage attention to detail and extensive technology knowledge in a new role.

Highly experienced and dedicated security and compliance professional with over 20 years of demonstrated success in the security industry, risk management, and contract administration. Holder of a Diploma of Security Risk Management and Certificate IV in Security Risk Analysis, Worked as Compliance Manager and a member of the Senior Management Team at an immigration detention centre, delivering secure operations aligned with Australian Government standards. Demonstrated expertise in managing service delivery, risk analysis, contract compliance, and stakeholder engagement within sensitive environments with extensive operational knowledge and frontline expertise across aviation security, major event security, and immigration detention environments.
Proven track record as Director and Security operation manager for Security firm overseeing end-to-end service delivery, site risk assessments, contract management, staff training, and client relations for high-profile commercial and government clients. Skilled in HR functions including recruitment, staff development, performance management, and conflict resolution. Known for strong leadership, attention to detail, and a proactive approach to compliance with regulatory and contractual obligations.
Operational hands-on experience includes working at Sydney Airport, the 2000 Olympic Games, the 2018 Commonwealth Games, and major concerts and sporting venues, performing X-ray screening, substance and trace detection, crowd control, CCTV surveillance, and alarm monitoring.
Holds a bachelor’s degree in architecture (Cairo, 1992), formally recognised by the Royal Australian Institute of Architects, with a background leading a diverse range of architectural and structural developments in public and private -sector projects in Australia and overseas with solid foundation in architectural design and project management. Successfully led multiple complex projects from conception to completion, ensuring functional, aesthetic, and regulatory standards were met. Demonstrated proficiency in client relations and innovative problem-solving.

Passionate Cloud Business Solutions Professional with over 20 years of Global and Regional experience combined. Experience covers supplier contract negotiation, bids analysis, maximize value for the company through time and cost agreements while working with advanced technologies, team leadership, supplier and customer relationship, process improvement, data analysis, vendor management, supplier enablement, catalog management, procurement card administration, project management and more. My quest is to make a significant contribution by leveraging my expertise in an ambitious and innovative environment.

Parvathi Menon

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Manager, Delivery Management

Senior Delivery Specialist

Delivery Specialist

Programmer Analyst

Education

Master of Business Administration - Marketing

Bachelor's of Degree - Computer Science, Physics and Mathematics

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Manager, Delivery Management

Senior Delivery Specialist

Delivery Specialist

Master of Business Administration - Marketing

Programmer Analyst

Bachelor's of Degree - Computer Science, Physics and Mathematics

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