Parvathy Sreejith
Terrace
Summary
Driven by a results-focused approach, I leveraged my problem-solving and Microsoft Excel skills at Walmart to enhance customer satisfaction and reduce complaints significantly. As a seasoned manager with expertise in customer service and procurement, I excel in fostering vendor relationships and mentoring teams, achieving cost reduction and process improvements across various roles.
Overview
6
6
years of professional experience
Work History
Accounting and Customer Service Manager
Walmart
04.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Procurement Officer
Lufthansa Airlines (RDM)
12.2018 - 12.2019
- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Developed and strengthened supplier relationships.
- Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
- Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
Inside Sales and Procurement Team Lead
Al Najwa Trading Establishment
05.2018 - 12.2018
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Maintained internal inventory of supplies and equipment.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Collaborated with stakeholders to identify opportunities for cost reduction and process improvements within the procurement function.
Education
Aerospace Engineering - Technician - Purchasing, Procurement, And Contracts Management
Confederation College
Thunder Bay, Canada04.2021
Aeronautical Science - Business Administration
Alagappa University
Tamil Nadu, India05.2018
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Training and mentoring
- Decision-Making
- Excellent time management skills
Accomplishments
- Successfully recruited and trained 15+ new customer service representatives.
- Won University Rank Holder award in Bachelor’s program .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Tamil
Beginner (A1)
Timeline
Accounting and Customer Service Manager
Walmart
04.2022 - Current
Procurement Officer
Lufthansa Airlines (RDM)
12.2018 - 12.2019
Inside Sales and Procurement Team Lead
Al Najwa Trading Establishment
05.2018 - 12.2018
Aerospace Engineering - Technician - Purchasing, Procurement, And Contracts Management
Confederation College
Aeronautical Science - Business Administration
Alagappa University