Parveen Mohammed Khan
Dubai
Summary
Demonstrated experience in customer service through effective management of customer inquiries, resulting in enhanced satisfaction metrics. Evaluated customer feedback to pinpoint areas for service improvement and coordinated cross-functional efforts to address complex customer challenges. Proficient in utilizing Microsoft Office and customer relationship management (CRM) systems to maintain and update customer data, ensuring confidentiality and accuracy. Knowledge of call center procedures and service standard compliance underpins commitment to delivering quality support and conflict resolution.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
GAS CAPITAL
DUBAI
05.2022 - 05.2025
- Evaluated customer feedback to identify areas of improvement for the company's services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
- Identified and analyzed complex problems to develop effective solutions.
- Updated databases with new and modified customer data.
Wardrobe Assistant
IMG WORLDS OF ADVANTURE
DUBAI
10.2019 - 01.2022
- Arranged costumes by size and style to easily find needed items at moment's notice.
- Organized and cleared dressing room area by removing items and accessories.
- Managed daily maintenance of wardrobe area, including laundering costumes and cleaning dressing rooms.
- Sewed or mended items to repair damage or wear.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Representative
Teleperformance
Mumbai
01.2018 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
BHARTI EXA LIFE INSURANCE
Mumbai
01.2016 - 10.2017
- Ensured that all customer inquiries were responded to in a timely manner.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Managed relationships with outside vendors such as attorneys, accountants, when necessary.
Education
Higher Secondary certificate - H.S.C
D.Y.Patil
THANESkills
- Customer service
- Data entry
- Problem solving
- Conflict resolution
- Team collaboration
- Inventory management
- Call center procedures
- Service standard compliance
- Microsoft office
- International sales support
- Customer relations
- Typing proficiency
- Call center operations
- Customer relationship management (CRM)
- Customer data confidentiality
Timeline
Customer Service Representative
GAS CAPITAL
05.2022 - 05.2025
Wardrobe Assistant
IMG WORLDS OF ADVANTURE
10.2019 - 01.2022
Customer Service Representative
Teleperformance
01.2018 - 07.2019
Customer Service Representative
BHARTI EXA LIFE INSURANCE
01.2016 - 10.2017
Higher Secondary certificate - H.S.C
D.Y.Patil
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