PARVESH SINGHAL
DUBAI
Summary
Experienced in delivering exceptional customer service and driving sales across financial and telecommunication products, including credit cards, personal loans, and telecom solutions. Demonstrated expertise in managing end-to-end debt recovery processes, particularly focusing on Non-Performing Asset (NPA) accounts. Skilled in building strong client relationships, identifying customer needs, and providing tailored product solutions to enhance customer satisfaction, and achieve sales targets.
Overview
7
7
years of professional experience
Work History
Credit Collections Specialist
Financial Berg
Noida
12.2023 - 05.2025
- Conducted outbound calls to customers with delinquent accounts in order to negotiate payment plans and collect overdue payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Informed customers about the consequences of defaulting on their obligations, and offered advice on budgeting strategies for avoiding future delinquency.
- Negotiated reasonable settlement amounts with customers based on their individual financial circumstances.
- Prepared documentation required for collection and repossession activities.
- Performed follow-up calls to verify that payments were received, as agreed upon during negotiations.
- Received payment and posted it to the appropriate customer accounts.
- Coordinated with legal departments for accounts requiring further action.
Sales Associate
Loan next Solutions
Gurgaon
07.2021 - 11.2023
- Conducted outbound sales calls to sell credit cards and personal loans to prospective customers.
- Performed a thorough needs analysis to understand customer requirements, and suggested suitable financial products.
- Explained product features, benefits, eligibility criteria, and offers in a clear and convincing manner.
- Handled objections related to credit cards and personal loans with confidence, and customer-focused solutions.
- Built a strong rapport with customers to create trust, and improve the chances of successful conversion.
- Guided customers through the entire application process, including documentation and verification.
- Ensured accurate data entry and timely follow-up on interested leads to maximize sales opportunities.
- Maintained strict adherence to company policies and compliance guidelines, and educated customers about interest rates, repayment terms, processing fees, and other key loan details to ensure transparency.
Subject Matter Expert
Convergys India Pvt Ltd
Gurgaon
04.2018 - 07.2021
- Handled escalated customer service concerns to preserve customer satisfaction, and maintain long-term business relationships.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Educated customers on new product features, existing upgrades, and services available through the company.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Developed strong relationships with customers to encourage repeat business opportunities.
- Followed up on sales leads through outbound calling.
- Assisted new associates in handling calls, chats, and resolving customer issues.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
Education
Graduation Diploma - Business Administration: Marketing
Symbiosis
Pune, India09.2017
Business Administration And Management -
Institute of Management Studies
New Delhi, India05.2013
Skills
- Customer service
- Customer relationship management
- Effective verbal and written communication
- Problem solving
- Strong negotiation skills
- Decision making
- Proficiency in MS Excel
- Sales expertise
- CRM software
- Goal-oriented
- Debt recovery expertise
- Pressure handling
- Team player
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Credit Collections Specialist
Financial Berg
12.2023 - 05.2025
Sales Associate
Loan next Solutions
07.2021 - 11.2023
Subject Matter Expert
Convergys India Pvt Ltd
04.2018 - 07.2021
Graduation Diploma - Business Administration: Marketing
Symbiosis
Business Administration And Management -
Institute of Management Studies
Similar Profiles
Zoe RichardZoe Richard
Animal Caretaker at Berg FamilyAnimal Caretaker at Berg Family
Ramon ValenciaRamon Valencia
Travel Infrastructure at Berg Consulting GroupTravel Infrastructure at Berg Consulting Group
Shanteny TaylorShanteny Taylor
Administrator at Berg N Dal Heritage FarmAdministrator at Berg N Dal Heritage Farm
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group
Asma ShaabanAsma Shaaban
Social Media Manager at KcalSocial Media Manager at Kcal