Pasala Sri Manikanta
Dubai
Summary
Results-driven Senior Analyst at HCL Tech with expertise in SLA-based ticket management and strong troubleshooting skills. Proficient in Java and Python, I effectively resolved critical issues, enhancing system performance and user satisfaction. Adept at managing Active Directory and network security, I consistently delivered high-quality support across multiple platforms.
Overview
1
1
Certification
Work History
Senior Analyst
HCL Tech
- Monitoring and managing tickets in the ticketing tool based on SLA priorities (Low, Medium, High, Critical)
- Analysing and resolving tickets within SLA timelines
- Escalating issues to appropriate teams for further troubleshooting
- Handling project arrival requests and movement activities
- Troubleshooting systems
- Managing group policies, Active Directory, Symantec antivirus patches, and BIGFIX patches
- Administering and managing network printers
- Monitoring and clearing Exchange server mail queues
- Handling security backup/restoration via Symantec
- Providing RDP, TeamViewer, LANDesk, and PC support across HCL offices
Education
B.Sc. - Designing & Computing
BITS
PILANI03-2025
MPC -
Narayana Junior College
Vijayawada, A.P.01.2019
SSC -
TSP & BJR High School
Muramanda, A.P.01.2017
Skills
- Java
- Python
- SQL
- HTML
- CSS
- Google Cloud
- AWS
- MS Office
- SLA-based ticket management
- Desktop/Laptop troubleshooting
- Cisco telephonic and remote support
- Installation and configuration
- Symantec antivirus management
- Active Directory management
- VMware
- PR requests
Certification
- AWS Cloud Computing Essentials
- AWS Developer Associate
- Google Cloud Certified
Hobbies and Interests
- Playing Cricket
- Technology
- Fashion
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.
Languages
- English
- Telugu
- Tamil
Personal Information
- Father's Name: Pasala Srinu
- Date of Birth: 08/18/01
- Gender: Male
- Marital Status: Single
Timeline
Senior Analyst
HCL Tech
B.Sc. - Designing & Computing
BITS
MPC -
Narayana Junior College
SSC -
TSP & BJR High School