Pasanjith Don
Dubai,United Arab Emirates
Summary
Since early twenties of my age I have been exposed to Customer Relations. My experience up to now has been in both Sri Lanka and UAE in B2B Sales, 4 years of Sales & Customer Care experience in Fitness Equipment & Wellness Field Industry. I have developed and acquired strong customer service skills in handling customer complaints or providing solutions to their problems, I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. I am always willing to go the extra mile. Exponential growth is vital to my ability to flourish as a Customer Service Executive and I will be committed to continuously learning, growing, and applying my skills to support the team and engage our community.
Overview
4
4
years of professional experience
Work History
Customer Care Executive
Nonine Holdings (Pvt) Ltd
Pannipitiya, Sri Lanka
01.2020 - Current
- Four years of experience in Fitness & Wellness Industry.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Recorded and processed customer data accurately.
- Implemented customer follow up to uphold service standards.
- Maintained excellent client satisfaction by providing in-depth support.
Customer Care Executive
Nonine Global Business LLC
Dubai, United Arab Emirates
11.2022 - Current
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
- Updated customer databases with accurate and current information.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
Education
GCSEs - Science Stream
LAKELAND INTER AMERICAN SCHOOL
Certificate of Non-Destructive Testing - ATOMIC ENERGY
ATOMIC ENERGY BOARD
Diploma - Aircraft Maintenance Engineering
ASIAN AVIATION CENTRE (PVT) LIMITED
Private Pilot Licence (PPL) Course - Private Pilot Licence (PPL) Course
ASIAN AVIATION CENTRE (PVT) LIMITED
Special Training Program on Tool Machinery - Tool Machinery
CEYLON GERMAN TECHNICAL TRAINNING INSTITUTE
Internationally Recognized Certificate - Airline Cabin Crew Training
WingWay Training Institute LLC
UAE 03.2024 -
Skills
- Relationship building
- Order management
- Customer satisfaction
- Sales enquiry handling
- Store maintenance
- Staff education and training
- Problem solver
- Customer service expert
- Customer loyalty building
- Cash handling
- Cash and card processing
- Shipping and receiving
- Order processing
- Customer sales support
Languages
Sinhala
Native
English
Advanced
Japanese
Elementary
Affiliations
- Played for the School Basketball and School Cricket Team Captain.
- Passionate about working out.
- Interested in Aviation.
References
References available upon request.
Timeline
Internationally Recognized Certificate - Airline Cabin Crew Training
WingWay Training Institute LLC
03.2024 -
Customer Care Executive
Nonine Global Business LLC
11.2022 - Current
Customer Care Executive
Nonine Holdings (Pvt) Ltd
01.2020 - Current
GCSEs - Science Stream
LAKELAND INTER AMERICAN SCHOOL
Certificate of Non-Destructive Testing - ATOMIC ENERGY
ATOMIC ENERGY BOARD
Diploma - Aircraft Maintenance Engineering
ASIAN AVIATION CENTRE (PVT) LIMITED
Private Pilot Licence (PPL) Course - Private Pilot Licence (PPL) Course
ASIAN AVIATION CENTRE (PVT) LIMITED
Special Training Program on Tool Machinery - Tool Machinery
CEYLON GERMAN TECHNICAL TRAINNING INSTITUTE
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