PASKAH ADHIAMBO ODAWA
Dubai
Summary
Carer/ Nursing Assistant. Professional summary.
A lady with excellent interpersonal skills, with a positive, warm and friendly personality, with a passion of providing support to multiple clients with variety of needs. Able to engage with residents through a person-centered approach to care and support. Works well in team environment. Great communication skills. Able to build relationships especially with those with Culturally and Linguistically diverse backgrounds (CALD) Able to follow written or verbal instructions to be able to assist where needed.
Overview
8
8
years of professional experience
Work History
Restaurant Reservation Agent
The Ritz, Carlton
05.2021 - Current
- Maintained product knowledge to provide accurate information on local tour services
- Identified and engaged prospective business clients to increase corporate bookings
- Processed payments and online bookings with zero error
- Acted as first point of contact for customers to resolve potential issues with reservations
- Liaised with corporate booking agents to coordinate and update itineraries
- Conducted calls professionally and politely to maintain excellent service standards.
- Answered over 60 incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Provided customers with information about availability and pricing
Certified Nursing Assistant /Health Care Assistant
GSM Medical Center
02.2023 - 08.2023
- Successfully completed 300 hours required by medical center and institute of learning.
- High-quality CPR for adults, children, and infants
- Supported with assistive technology.
- Documenting information and Vital signs
- Assistance Professional, working under Medical and Nursing Department
- Vigilantly monitored changes in physical and patient’s health, reporting deterioration to senior Nurses for urgent attention
- Relief of foreign-body airway obstruction (choking) for adults and infants
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Assisting clients to access community
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
Hostess/Server
The Ritz
01.2018 - 05.2021
- Monitored guests for intoxication, immediately reporting concerns to management
- Governed dining area with natural leadership talents, balancing guest and business needs
- Assisted elderly, disabled and pregnant women requiring priority and attention
- Applied best practices to maintain quality standards and encourage fruitful dining experience
- Assisted managers to quickly resolve time-sensitive issues threatening service delivery also supported needs of 25 wait staff who attended to specific needs of 350 customers daily for restaurant with social relevancy and intentionality.
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Concierge
Emrill Services LLC
12.2015 - 12.2017
- Maintained tidy work area to promote cleanliness and quality standards.
- Answering daily enquiries, offer ideas and suggestions, making reservations whilst providing descriptive information pertaining to client’s specific needs.
- Efficiently handling multiple calls with superior phone etiquette and strong retention of details; following strict health and safety guidelines like regular fire checks and lifts maintenance
- Providing highest quality service to over 50 Customer Service
- Distribute mails, parcels to correct owners as per Elite Residence data.
- Provided guests with lists of upcoming activities and events.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
Education
Dubai –(Internship 300hours) - Certified Nursing Assistant / Health Care Assistant – - Nursing Assistance
Knowledge Point Institution
Certified Nursing Assistant08.2023
Some College (No Degree) - Guest Relations Agent
Ritz-Carlton Dubai
DubaiSkills
- Microsoft Office, Word, Excel
- Emotional patient support
- Attention to detail
- Telephone etiquette
- Organization skills
- English
- Swahili
- Sign Language – Kenyan (KSL)
Timeline
Certified Nursing Assistant /Health Care Assistant
GSM Medical Center
02.2023 - 08.2023
Restaurant Reservation Agent
The Ritz, Carlton
05.2021 - Current
Hostess/Server
The Ritz
01.2018 - 05.2021
Concierge
Emrill Services LLC
12.2015 - 12.2017
Dubai –(Internship 300hours) - Certified Nursing Assistant / Health Care Assistant – - Nursing Assistance
Knowledge Point Institution
Some College (No Degree) - Guest Relations Agent
Ritz-Carlton Dubai
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