Passant Ali
Dubai,UAE
Summary
Accomplished professional with expertise in relationship management, administration, and problem resolution.
Demonstrates strong work ethics and proficiency in Salesforce, IPMS, Oracle, and the MOLLAK Portal (RERA).
Skilled in customer relationship management, credit control, and debt recovery techniques. Adept at using collection tools to enhance operational efficiency. Committed to leveraging skills for effective credit management and customer satisfaction.
Seasoned professional in financial collections with focus on credit control and debt recovery. Bring to table ability to negotiate and resolve complex financial issues, leveraging sound understanding of legalities surrounding debt collection. Skilled in maintaining professional relationships, ensuring compliance, and improving operational procedures for maximized collection rates.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Collections Officer
DAMAC PROPERTIES
Dubaiu, United Arab Emirates
06.2021 - Current
- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Preparing customer financial statements for banks and the state credit department.
- Writing final notice warnings to customers when payments are not being made.
- Instituting legal action when customers fail to pay their debt.
- Responding to customer queries.
- Contacting lawyers and insurance agencies to facilitate payments.
Collection Officer
EMAAR Properties
Dubai, United Arab Emirates
09.2020 - 06.2021
- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Preparing customer financial statements for banks and the state credit department.
- Writing final notice warnings to customers when payments are not being made.
- Instituting legal action when customers fail to pay their debt.
- Responding to customer queries.
- Contacting lawyers and insurance agencies to facilitate payments.
Senior Collections Associate
LOOTAH ADVOCATES AND LEGAL CONSULTANT
Cairo, EGYPT
08.2018 - 08.2020
- Monitor the firm’s accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Senior Collections Officer
INTERNATIONAL EGYPTIAN COLLECTION FIRM
CAIRO, EGYPT
01.2013 - 06.2018
- Monitor the firm’s accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Education
Bachelor of Arts - Graphic Design.
Helwan University
09.2013 - 08.2018
Diploma of Higher Education - Photoshop Illustrator
Russian Culture Association
Egypt, Cairo 02.2018 - 06.2018
Skills
- Relationship management & administration Problem Resolution
- Strong work Ethics Salesforce,
- IPMS
- Oracle
- Word , Excel and MOLLAK Portal ( RERA) Good communication
- Customer relationship management proficiency
- Credit control mastery
- Debt recovery techniques
- Experience with collection tools
Personal Information
Languages
Arabic
Native
English
Fluent
Custom
Passant, Ali, Dubai, UAE, 0, +971509311503, +971509311503, Passant.Ali@outlook.com
Certification
M100
Timeline
Senior Collections Officer
DAMAC PROPERTIES
06.2021 - Current
Collection Officer
EMAAR Properties
09.2020 - 06.2021
Senior Collections Associate
LOOTAH ADVOCATES AND LEGAL CONSULTANT
08.2018 - 08.2020
Diploma of Higher Education - Photoshop Illustrator
Russian Culture Association
02.2018 - 06.2018
Bachelor of Arts - Graphic Design.
Helwan University
09.2013 - 08.2018
Senior Collections Officer
INTERNATIONAL EGYPTIAN COLLECTION FIRM
01.2013 - 06.2018
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