Passent Mohamed Gamil Mohamed
Dubai,UAE
Summary
Passionate, hard worker Individual with 10 years of experience in management, PR, and Banking allowed me to comfortably navigate through different software systems including Siebel, HUB, & Oracle.
Overview
10
10
years of professional experience
Work History
Cheque Clearing Officer
HSBC
03.2021 - Current
- Processing and verifying domestic cheques, returning cheques with discrepancies, settlement payments, world check screening, identifying fraud/irregular transactions/errors, maximizing productivity and improving quality.
- Ensure successful completion of outward cheque clearing and lockbox processing within clearing house cut-off time.
- Maintain segregation of controls, perform daily pre-checks before scanning cheques for processing.
- Attend to clients' queries including informing clients of returned cheques.
- Handle cheque book requisition
- Filing , investigation , balancing , reconciliation, etc.
- Attend to phone queries etc
- Have the skills to drive continuous improvement of processes and workflow
Senior PR Specialist & Event Planner
Arabian German Exhibitions
01.2020 - 01.2021
- Measuring performance of activities and events, organizing events, submitting activity and results reports, monitoring competition, managing social media, resolving customer complaints, managing relationships with external parties, identifying client's requirements and expectations, managing event set-up, tear down, and follow-up processes.
- Supported public relations managers with writing, researching and preparation of materials
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
Senior Marketing & Operations Account Manager
Exaserve Advertising Agency
05.2018 - 01.2020
- Assisting in organizing campaigns and developing marketing strategies, conducting market survey and research, creating product announcements, revising social media plan and budget, building strong client relationships, setting digital strategies, suggesting and implementing digital projects, preparing budgets and monitoring expenses, collaborating with stock team, processing shipment for sales floor.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
- Assisted in budget management for the marketing department, ensuring cost-effective allocation of resources.
- Implemented data-driven approaches to optimize advertising spend, maximizing return on investment.
- Managed social media channels to boost online presence and engagement with consumers.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
Leasing Coordinator
City Stars
06.2016 - 03.2018
- Responsible for all leasing functions, building good relationships with key clients, tracking and communicating lease information, working closely with collection department and property management team, meeting clients and providing them with best deals, providing backup and assistance for administrative duties, discussing marketing budget, revising monthly magazine and updating retail information.
- Monitored competitor activity in the local rental market to identify opportunities for growth or improvement in our services offerings.
- Maintained thorough knowledge of current market trends to provide informed recommendations on rental pricing strategies.
- Developed strong rapport with both current and prospective tenants by consistently providing exceptional customer service.
- Enhanced customer service by promptly responding to questions and providing accurate information about available properties.
Vodafone cash back office
Vodafone
05.2014 - 04.2016
- Attracting potential customers, resolving product or service problems, conducting employee onboarding, opening and maintaining customer accounts, managing customer accounts and interactions.
- Improved overall workflow efficiency through regular review and optimization of back-office procedures.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
Education
Bachelor of Arts - Department of English Language and Literature
Ain-Shams University
01.2012
MBA - Marketing
AASTMT
01.2020
Skills
- Excellent Communication
- Calm Under Pressure
- Work Coordination
- Attention to Detail
- Relationship Building
- Multitasking Abilities
- Organization
- Team leading Skills
Languages
Arabic
English
Timeline
Cheque Clearing Officer
HSBC
03.2021 - Current
Senior PR Specialist & Event Planner
Arabian German Exhibitions
01.2020 - 01.2021
Senior Marketing & Operations Account Manager
Exaserve Advertising Agency
05.2018 - 01.2020
Leasing Coordinator
City Stars
06.2016 - 03.2018
Vodafone cash back office
Vodafone
05.2014 - 04.2016
Bachelor of Arts - Department of English Language and Literature
Ain-Shams University
MBA - Marketing
AASTMT
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