Patricia ABOUDAHER
Dubai
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Consular and Administrative Assistant
Embassy of Uganda
Dubai
12.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- providing consular assistance in accordance with current guidelines, with an emphasis on issuing emergency travel documents and overseeing routine administrative tasks such as processing lost passport forms, processing arrests and responding to general correspondence.
- Deliver a high level of customer service, including handling enquires from members of the public and inmates while being confident delivering difficult messages / managing expectations.
- Maintaining case files on the corporate database and managing them to a satisfactory conclusion.
- Liaising with the authorities, airlines and tour operators in order to achieve strategic goals and keep contacts database up to date.
- Keeping the Consul informed of developments in cases
- Maintaining close links with local authorities including, but not limited to, law enforcement, correctional facilities, medical examiners, hospitals and mental health facilities.
- Perform other duties as assigned.
- Ability to prioritise, effectively manage, and execute multiple tasks.
Client Advisor
Gucci
06.2015 - 04.2021
- Sales/Omni-Channel:Combiningallpositionswithinthedifferentsaleschannels:retail,wholesaleand e-commerce
- Also includes all activities to support store management
- E-Commerce: Enhances e-commercebusiness growth through the brand website
- Ensuring world-class e-commerce operations by improving the customer experience as well as the ratio of revenue to net sales in e-commerce channels
- Oversees e-marketing and CRM campaigns
- ServingasaGucci Ambassador,promotingthephilosophyandvaluesofthebrand.Aswellmanaging from start to finish all customer inquiries which will vary across store calls, online orders, general questions andproduct information,withaspecial focusoncultivatingsalesandprovidingahighlevelofcustomer service
- Providing exceptional online customer service support with excellent phone and/or written communicationskills, resulting in maximizing online sales and a repeat client base
- Managing customer cases providing supportand information regarding eCommerce product stock availability, order inquiries, returns, exchanges and shippinginformation
- Acting as a generalist to clients and prospects regarding fashion trends, providing styling recommendationsbased on client’s individual needs
- Knowledgeable in company policies and procedures including after sales policies and repair management
- Demonstrating passion for the brand and keeps relevant with brand information including but not limited to Gucci products,brandstorytelling,socialresponsibility,services,promotionsandmarketingtrends
- Understanding customer needs and resolves cases to enhance brand loyalty
- Cultivating relationships and offers special, dedicated and curated service to Very Important Gucci clients and actively contributing to increased sales revenue
- Support quality assurance and shares product and website related client feedback
- CrosscollaborationwithotherGuccipartners,includingstoresinmanagingcustomercases
- ContributetowardstheefficiencyoftheClientServicesteamandplaysakeyroleinachievingthe service level
- Outstanding luxury selling behaviors
- Demonstrating a high level of energy, enthusiasm andempathy
- Drives to meet and exceed sales goals and customer expectations.
Sales Associate
Saks Fifth Avenue
Dubai
05.2011 - 05.2015
- MakesurethatthestoreVMisuptostandardsandcomplywith VM guidelines
- Maintaincustomer comfortandcentricity inallinitiatives andinteractions
- Greetcustomers,understand their needs,extend suggestions and achieve the sales with their satisfaction
- Support the store manager in all essential duties which are necessary for efficient operations
- Initiateweeklystockcountswiththestoreteamtomakesurethereis no discrepancies and report to the floor management
- Fosteredrelationships withcustomers toexpandcustomer baseandenhanceloyalty andretention
- Sought opportunities to up-sell and add-on additional merchandise.
Sales Advisor
Beirut
01.2008 - 09.2011
- Answered requests and concerns with friendly and knowledgeable service
- Beirut DutyFree
- Conducted in-depth profiling, using correct questioning to correctly identify client needs, provide advice and close the sale
- Facilitatedsmoothsalesoperationsbypreparingandmaintainingrecordsofproductssold
- Establishedcustomerpurchasingneeds,offeringguidancewithproductlocationandselection
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
French Teacher
St Georges School
09.2006 - 09.2007
- Beirut
- Ensuretofollowprescribecurriculum,instructionalmethodsandmaterials
- Following-up for the regular programs, lessons, corrections and organizationof the courses
- Ensuretofollowprescribecurriculum,instructionalmethodsandmaterials
- Oral and written communication skills
- Encourage students to set and maintain matured standards of classroom behavior
- Following-upfortheregularprograms,lessons,correctionsandorganization
- Plannedanddelivered creativeandstimulatingfrench lessonsfor students.
Education
Bachelor Of Arts - French Literature
Timeline
Consular and Administrative Assistant
Embassy of Uganda
12.2021 - Current
Client Advisor
Gucci
06.2015 - 04.2021
Sales Associate
Saks Fifth Avenue
05.2011 - 05.2015
Sales Advisor
Beirut
01.2008 - 09.2011
French Teacher
St Georges School
09.2006 - 09.2007