Patricia Keisler
Town Square Dubai
Summary
Dynamic professional with extensive experience in customer service and administration, notably at Ground2Air, IBL Aviation. Proven track record in enhancing operational efficiency and resolving customer issues. Skilled in document control and financial management, I excel in fostering effective communication and delivering exceptional service. Proficient in computer applications and dedicated to achieving organizational goals.
Overview
28
28
years of professional experience
Work History
Customer Service Agent
Ground2Air, IBL Aviation
10.2013 - 02.2025
- In my role, I oversee check-in procedures, baggage handling, and boarding passes.
- Addressing customer complaints professionally, I contribute to the airline's efficiency through general administrative duties, and ensuring timely passenger boarding and security adherence.
Administrative Assistant and Document Controller
ADPI/ATOL-SSR International Airport
01.2010 - 01.2013
- Meticulous in office administration and document control, I facilitated effective communication with management and client representatives.
- My role included organizing meetings, producing reports, and maintaining organized filing systems.
Restaurant Manager
Le Jardin, Beau-Vallon
01.2009 - 01.2010
- Orchestrating daily operations, addressing customer complaints, and enhancing the restaurant's image were key aspects of my role.
- I managed staff, controlled operational costs, and ensured a superior dining experience.
Accountant
La Clefs des Champs, Floréal
01.2008 - 01.2009
- As an Accountant, I recorded financial transactions, managed accounts payable, and provided tax advice.
- My role contributed to the business's financial health, ensuring accurate financial statements and timely payment processing.
Restaurant Manager
Le Jardin Créole, Pointe D'Esny
01.1997 - 01.2008
- Over a decade, my diverse roles contributed to the smooth running of the restaurant.
- Responsibilities included reconciling sales and bank transactions, overseeing payroll, and ensuring day-to-day operational efficiency.
Education
High School Diploma -
Loreto College Mahebourg
Mauritius01.1995
Skills
- Administrative proficiency
- Customer service excellence
- Computer literacy
Awards
Best Upgrade Sales Performances, South African Airways, 3 consecutive years
Languages
- English
- French
- Mauritian Creole
Personal Information
D.O.B :20/09/1976
Nationality: Mauritian
Date of Birth
20/09/1976
Timeline
Customer Service Agent
Ground2Air, IBL Aviation
10.2013 - 02.2025
Administrative Assistant and Document Controller
ADPI/ATOL-SSR International Airport
01.2010 - 01.2013
Restaurant Manager
Le Jardin, Beau-Vallon
01.2009 - 01.2010
Accountant
La Clefs des Champs, Floréal
01.2008 - 01.2009
Restaurant Manager
Le Jardin Créole, Pointe D'Esny
01.1997 - 01.2008
High School Diploma -
Loreto College Mahebourg
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