Patricia Naluwagga
Dubai
Summary
Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. Highly energetic concierge with more than 4 years of experience working in hospitality industry. Known for providing unforgettable service to visitors and clients.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Guest Experience Leader
McDonalds Uae
Dubai
05.2021 - Current
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Motivated and rewarded employees to improve engagement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Monitored guest feedback, using to improve service and departmental operations.
Sales Representative
Kibimba Limited
Kampala
03.2019 - 02.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Built relationships with customers and community to promote long term business growth.
Education
Diploma In Procurement And Logistics Management - Procurement
YMCA COMPREHENSIVE INSTITUTE
Wandegeya 09.2017 - 02.2020
Advanced Certificate In Education -
Kawempe Royal College
Kawempe 02.2015 - 12.2016
Skills
Guest accommodations
Guest services
Team Supervision
Guest experiences
Employee rewards and motivation
Accomplishments
- Achieved the best contributor award by being exceptional in the hospitality workshop with knowledge and efficiency.
Timeline
Guest Experience Leader
McDonalds Uae
05.2021 - Current
Sales Representative
Kibimba Limited
03.2019 - 02.2021
Diploma In Procurement And Logistics Management - Procurement
YMCA COMPREHENSIVE INSTITUTE
09.2017 - 02.2020
Advanced Certificate In Education -
Kawempe Royal College
02.2015 - 12.2016