Patricia Nazah
Dubai,UAE
Summary
A highly skilled professional with expertise in social media navigation and engagement, complemented by strong written communication and bilingual capabilities. Demonstrates exceptional time-management prowess and tactfulness in dispute settlements, ensuring client-focused service delivery. Proficient in e-commerce operations, order processing, and data entry, with a solid understanding of company policies. Career goals include leveraging Microsoft suite expertise to enhance organisational efficiency while maintaining empathy and pressure handling in dynamic environments.
Overview
4
4
years of professional experience
Work history
Customer Service Representative
Viva
Dubai
05.2023 - 12.2024
- Managed high volume of inbound calls for quick resolution of customer issues.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Assisted customers in making informed decisions by providing detailed product information.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
- Provided top-notch support for increased customer satisfaction.
- Processed orders promptly ensuring positive shopping experience for customers.
- Collaborated with sales team to maximise product visibility and sales.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Enhanced communication channels through regular updates on company policies and promotions.
- Trained new hires for improved productivity and efficiency on job floor.
- Streamlined processes through efficient record keeping.
Receptionist
Enish
Dubai
02.2021 - 02.2023
- Prepared meeting rooms before and after use, maintaining neat appearance at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Managed phone calls, resulting in effective communication flow within company.
- Facilitated prompt issue resolution through careful tracking of complaints until were fully addressed.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Ensured availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Completed data entry tasks whilst adhering to strict deadlines.
- Maintained accurate logs of visitor entries for security purposes.
- Administered mail distribution process, ensuring each department received its correspondence in timely manner.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Education
Bachelor of Business Administration - Business
University
Buea CameroonSkills
- Social media navigation
- Time-Management prowess
- Dispute settlements tactfulness
- Order processing capability
- Social media engagement competency
- Bilingual or multilingual
- Pressure handling
- E-Commerce experience
- Microsoft suite expertise
- Strong written communication
- Data entry proficiency
- Empathy understanding
- Familiarity with company policies
- Client-Focused approach
Languages
English
Native
French
Advanced
Affiliations
- Reading
- Traveling
- Learning new skills
- Singing
Timeline
Customer Service Representative
Viva
05.2023 - 12.2024
Receptionist
Enish
02.2021 - 02.2023
Bachelor of Business Administration - Business
University
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