Patrick Hasrouny
Dubai
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch Manager. Successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Branch Manager
Aprons And Hammers
09.2022 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Operation Manager
SushiHolic
05.2016 - 11.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Floor Manager
Music Hall
12.2013 - 03.2016
- Managed team of 50 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Floor Manager
Gilt
02.2011 - 11.2013
- Created employee schedules to align coverage with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
Floor Manager
107 Victor Hugo
02.2009 - 01.2011
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
Assistant Manager
St. Elmo's
03.2007 - 01.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor's - Hospitality Management
Al Kafaat
Lebanon07.2012
Skills
- Branch Operations Management
- Sales Development
- Business Development Expertise
- Cash Handling Expertise
- Customer Service
- Employee Development
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Branch Manager
Aprons And Hammers
09.2022 - Current
Operation Manager
SushiHolic
05.2016 - 11.2021
Floor Manager
Music Hall
12.2013 - 03.2016
Floor Manager
Gilt
02.2011 - 11.2013
Floor Manager
107 Victor Hugo
02.2009 - 01.2011
Assistant Manager
St. Elmo's
03.2007 - 01.2009
Bachelor's - Hospitality Management
Al Kafaat
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