Patrick Jjuuko
General Worker
Dubai,DU
Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Waiter
Puerto99 Restaurant Dubai
Dubai , Dubai
08.2020 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
Busser
Pf.changs Alshaya Group
Dubai , Dubai
10.2018 - 05.2020
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Trained new staff in bussing and cleaning procedures.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished as necessary.
- Set up advertising signs and displays on shelves, counters and tables.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Offered product samples, answered questions and helped customers find items.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
Education
Advanced Certificate - Arts in Education
Kinoni Integrated Secondary School
Lwengo Uganda 02.2007 - 04.2009
Skills
Food spoilage prevention
Guest relations management
High-volume dining
To-go order preparation
Banquet coordination
Dining area maintenance
Daily specials memorization
Accurate money handling
Compliance standards
Item promotion
Menu presentation
Front-of-house display creation
Food and beverage pairings
Guest seating arrangements
Guest relations
Order accuracy
Upselling techniques
Bar terminology
Wine service
Bill computation
Tableside Service
Food station setup
Cash handling
Wine knowledge
Timeline
Waiter
Puerto99 Restaurant Dubai
08.2020 - Current
Busser
Pf.changs Alshaya Group
10.2018 - 05.2020
Advanced Certificate - Arts in Education
Kinoni Integrated Secondary School
02.2007 - 04.2009