Patrisha D'souza
Enterprise Account Manager
Abu Dhabi,UAE
Summary
An Individual with 7+ years of background in sales, relationship management, and team leadership in the E-commerce industry. Consultative growth expert with a history of exceeding quotas, building client bases, and capitalizing on valuable business opportunities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Enterprise Account Manager
Zomato Media PVT LTD
Abu Dhabi, UAE
08.2021 - Current
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Working with service and project management departments to provide total support to clients.
- Exceeding sales goals by 120% month on month, contributing to over10% of the company's Ads billing.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Prepared sales presentations for clients showing success and credibility of Ads products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Team Leader - Retail
Zomato Media Pvt LTd
Abu Dhabi, Uae
11.2019 - 07.2021
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Mentoring team to Evaluate, negotiate, and close key deals that help grow the footprint of overall business
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinated weekly meetings for internal and external groups.
- Assisted with new hire processing and existing training programs.
- Participated in cross-functional team-building activities.
Key Account Manager
Zomato
Abu Dhabi, Uae
08.2017 - 08.2018
- Identify, prospect, and recruit high-potential Partners on the platform
- Effectively prioritize and lead a portfolio of selling partners to realize the product family's opportunities and goals (both Inputs/Outputs metrics).
Being a seller partners' consultant, providing them with data-driven insights and advice to optimize their success and grow their business.
Identify key business opportunities of your categories via spotting popular brands, trends, and pricing to ensure managing the portfolio toward a growth plan.
Conduct deep dive analysis on issues affecting selling partners' business performance and provide the Voice of the Seller as an input into product development and process improvement. - Track and report business development results, analyze data, interpret reports and information, and publish recommendations & action plans for your portfolio of selling partners.
Partner with multiple stakeholders to align programs and initiatives to help drive the growth of your selling partners portfolio.
Process Associate
TATA Consultancy Services
Mumbai , India
05.2015 - 07.2017
- Understanding Customer needs of Citibank customers in US
- Upselling and Cross-Selling Various Banking Products.
- Ensuring Ultimate Customer Satisfaction.
- Adhering to Process Guidelines to maximize NPS.
- Grievance handling and thus retaining existing customers.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Educated staff on organizational mission and goals to help employees achieve success.
- Met month-end reporting objectives and deadlines.
- Maintained working knowledge of latest industry techniques, methods and equipment.
Education
BBA - Commerce
Manipal University
Mumbai 07.2013 - 04.2015
High School Diploma -
Diploma in Hospitality & Management
Avalon Academy 07.2008 - 04.2010
Skills
Partner Relationship Management
Analytical problem solver & Solution selling
Pro in B2B & B2C
Business planning & administration
Training & Development
Business Reports
Accomplishments
- Awarded as Best Key Account Manager for 2 Consecutive Years
- Won Sales Competition in July 2020
- Awarded as Best Team Lead for 2019-2020
Timeline
Enterprise Account Manager
Zomato Media PVT LTD
08.2021 - Current
Team Leader - Retail
Zomato Media Pvt LTd
11.2019 - 07.2021
Key Account Manager
Zomato
08.2017 - 08.2018
Process Associate
TATA Consultancy Services
05.2015 - 07.2017
BBA - Commerce
Manipal University
07.2013 - 04.2015
High School Diploma -
Diploma in Hospitality & Management
07.2008 - 04.2010