PATRYCJA WISNIEWSKA
Summary
History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals. Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
10
10
years of professional experience
Work History
Certified Life Coach
Own Business
01.2022 - Current
- Improved client self-awareness by conducting in-depth assessments and facilitating insightful coaching sessions.
- Empowered clients to set and achieve personal and professional goals through customized action plans and regular follow-up meetings.
- Enhanced client communication skills with targeted exercises, role-play scenarios, and constructive feedback.
- Boosted clients'' confidence levels by addressing limiting beliefs, reframing negative thought patterns, and fostering a growth mindset.
- Promoted work-life balance for clients through tailored strategies focusing on time management, stress reduction, and self-care practices.
- Supported clients in overcoming personal challenges by applying solution-focused coaching methodologies and evidence-based techniques.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided education on mental health topics and resources to clients.
Cabin Crew
Emirates Airlines
08.2018 - Current
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Lifestyle Manager/ VIP Travel Advisor
Concierge Europ Assistance Poland
04.2018 - 07.2018
- Managed complex travel arrangements and itineraries, ensuring seamless experiences for high-profile clientele.
- Streamlined daily operations for clients, resulting in improved time management and reduced stress.
- Established strong relationships with vendors and service providers to negotiate favorable deals and discounts for clients.
- Maintained discretion and confidentiality while managing sensitive information pertaining to clients'' personal lives or finances.
Representative/Travel Consultant/Tour Leader
Rainbow Tours, TUI, Zero Gravity Tours, Freelance
03.2014 - 04.2018
- Maintaining quality service in hotels, with local contractors and insurance companies by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, recommending system improvements
- Helping customers to identify their needs and expectations in terms of arranging their travels, explaining relevant terms and conditions regarding travel procedures.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
Bachelor of Science - Neuropsychology
Collegium Humanum
12.2024
Bachelor of Science - Clinical Psychology
Collegium Humanum
12.2024
Coach And Mentor in Crisis
IPTC
Poland12.2023
Brain Coach -
Brain Academy
Belgium12.2022
Breathwork Teacher -
YACEP
UK08.2022
MBCT-L Student Training -
Oxford Mindfulness Centre (University of Oxford)
UK08.2022
Professional Coaching -
Kozminski University
Poland01.2022
Meditation and Mindfulness Teacher -
The Priority Academy
UK01.2022
Bachelor of Science - Geography
Jagiellonian University
Poland07.2013
Skills
- Personal Development
- Stress Management
- Organizational Skills
- Motivational Techniques
- Effective Communication
- Conflict Resolution
- Life Balance
- Health and Wellness
- Emotional Intelligence
Personal Information
- Date of Birth: 08/10/89
- Gender: Female
- Nationality: Polish
- Driving License: B
Hobbies and Interests
- Psychology (Neuropsychology, Clinical Psychology)
- Neuroscience
- Wellbeing
- Travel
- Aviation
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Certified Life Coach
Own Business
01.2022 - Current
Cabin Crew
Emirates Airlines
08.2018 - Current
Lifestyle Manager/ VIP Travel Advisor
Concierge Europ Assistance Poland
04.2018 - 07.2018
Representative/Travel Consultant/Tour Leader
Rainbow Tours, TUI, Zero Gravity Tours, Freelance
03.2014 - 04.2018
Bachelor of Science - Neuropsychology
Collegium Humanum
Bachelor of Science - Clinical Psychology
Collegium Humanum
Coach And Mentor in Crisis
IPTC
Brain Coach -
Brain Academy
Breathwork Teacher -
YACEP
MBCT-L Student Training -
Oxford Mindfulness Centre (University of Oxford)
Professional Coaching -
Kozminski University
Meditation and Mindfulness Teacher -
The Priority Academy
Bachelor of Science - Geography
Jagiellonian University
Similar Profiles
Tatiana CastrillonTatiana Castrillon
Stylist Manager at Own BusinessStylist Manager at Own Business
Megan Lauren IgcasenzaMegan Lauren Igcasenza
Nail Technician at Own BusinessNail Technician at Own Business
Madhumita AichMadhumita Aich
Makeup Artist at Own BusinessMakeup Artist at Own Business