PAUL KALIISA
DUBAI
Summary
Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Overview
7
7
years of professional experience
Work History
Concierge
Transguard Group LLC
11.2016 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Facilitated and coordinated transportation services for guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Assisted with luggage handling, valet services and concierge services.
- Scheduled and confirmed restaurant reservations for guests.
- Created welcoming and comfortable environment for guests.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Education
High School Diploma -
London High School, Uganda
Kampala Uganda 02.2010
Skills
- Reservation Management
- Clerical Support
- Sightseeing Tours
- Special Requests
- Interpersonal Communications
- Guest Experiences
- Active Listening
- Team Supervision
- Microsoft Outlook
- Basic First Aid
- Arrange Transportation
- Greet Guests
- Safety Procedures
playing football
Football is hugely popular sport. Whether you play competitively or just for fun, it helps keep me to get fit and brings me the health benefits of other aerobic activities as well as some strengthening exercises.
Timeline
Concierge
Transguard Group LLC
11.2016 - Current
High School Diploma -
London High School, Uganda
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