PAUL LUTAAYA BAABA
KAMPALA,UGANDA
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
2
2
years of professional experience
Work History
Receptionist
HOTEL AFRICANA
KAMPALA, UGANDA
05.2023 - Current
- Created agendas for meetings, prepared materials and took detailed notes.
- Delivered front of house duties with warm and professional manner.
- Managed high 60 calls per day from multi-line telephone system and documented messages.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Maintained reception area stock of important forms and brochures.
- Kept reception area clean and organised to uphold professional office reputation.
- Admitted guests into buildings to control site access.
- Offered knowledgeable, friendly support to in-office guests.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Reduced waiting times through effective time and resource management.
- Issued visitor and contractor passes and recorded visits on security system.
Bell Boy
LIVING ADVENTURE
DOHA, QATAR
11.2021 - 11.2022
- Liaised with transportation services to arrange luggage transfers for guests arriving from or departing to external locations.
- Sorted goods for delivery based on routes.
- Ran errands on behalf of customers and parked guest vehicles.
- Communicated with coworkers and managers to coordinate tasks.
- Forwarded delivered packages to appropriate guests in timely manner.
- Coordinated group arrivals and departures, handling multiple luggage items efficiently.
- Provided support during peak arrival and departure times, managing multiple tasks at once.
- Assisted guests with loading and unloading of luggage from vehicles.
- Kept lob and entrance areas clean and organised to create welcoming first impression for guests.
- Carried luggage for guests, providing outstanding customer service.
- Built and maintained strong working relationships with regular customers.
- Coordinated with housekeeping to deliver and collect laundry items for guests.
- Conducted deliveries between businesses, shops and households.
- Worked with reception staff to communicate room availability and readiness for incoming guests.
- Responded promptly to guest requests for additional amenities and services.
- Delivered messages and packages within desired timeframes.
Education
Certificate in Hospitality Management - hotel operations
YMCA BUSSINESS INSTITUTE
KAMPALA UGANDAHIGH SCHOOL CERTIFICATE -
Crane High school
Kampala UgandaSkills
- Memorisation and recall
- Attention to detail
- Travel planning
- Just In Time stock control
- Professional appearance
- Multi-line telephone skills
- Google product suite
- Mail handling
- Bookkeeping
- Health and safety procedures
- SIMs
- MS Office proficiency
Languages
English
Fluent
Timeline
Receptionist
HOTEL AFRICANA
05.2023 - Current
Bell Boy
LIVING ADVENTURE
11.2021 - 11.2022
Certificate in Hospitality Management - hotel operations
YMCA BUSSINESS INSTITUTE
HIGH SCHOOL CERTIFICATE -
Crane High school
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