Paula Andra Matei

During my maternity leave, I took the opportunity to develop and enhance my skill set.
That involved enrolling in online courses, attending webinars, reading and volunteering to ensure I remained up to date with industry happenings.

Key responsibilities:

• Developed strong organizational, multitasking and communication skills;
• Coordinated school workloads, researched homeschool curriculums, managed education and household budgets, and maintained complex calendars;
• Volunteered as a school counselor;
• Volunteered in animal rescue;
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity;
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Attend regular pre-flight briefings in order to receive the assigned working position for each flight;
• Perform pre-fight checks to equipment safety, the availability of on-board refreshments and special requests, first aid equipment;
• Respond to passengers with special requirements such as special meal requests, accessibility or communication challenges, wheelchairs, VIPS, frequent flyer passengers, and infant seat requirements;
• Administer first aid to passengers when required and deal with medical situations in a discrete and professional manner whilst keeping the situation and passenger calm and reassured;
• Ensuring the safety and security of the passengers, colleges and aircraft using training knowledge;
• Delivering products and services with honor and excellency;
• Maintaining immaculate Image&Uniform standards;
• Dutty free sales; responsible for identifying customers needs, pitching relevant products or services and ensuring they have a positive experience from start to finish.

• Consultant in project implementation with European funds;
• Monitoring project using specific tools for measuring the progress of a project - progress report;
• Making weekly/monthly activity reports;
• Checking and approving of the payment folder;
• Assistance in organizing the selection, purchase contracts services/works/supplies necessary for project implementation;
• Promptly and meticulously prepared legal documents;
• Performed extensive document reviews and produced numerous transcripts;
• Assistance for recipients to successfully implement the project;
• Conducted team meetings on a regular basis, promoting open communication within the team;
• Assisted in recruitment process to build an effective workforce.

• Consultant in project implementation with European funds;
• Communicating with managers regarding customer concerns and employee matters;
• Ensured compliance with regulatory standards by conducting thorough audits and reviews.
• Collaborated with a variety of industry professionals for effective project delivery.
• Managed multiple projects simultaneously whilst ensuring timely completion and quality control.
• Reviewed company policies regularly, aligning them with changing legal requirements.
• Communicated with staff at all organizational levels to assess current systems.

• Answering and referring inquiries at the phone and emails; Welcome visitors by greeting them; supervising, the responsibility of a proper function of the events, courtesy towards the customer, catering.