Paula Mendoza
Housekeeping supervisor
Abu Dhabi
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Aloft Abu Dhabi
06.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Housekeeping Supervisor
Caesar Palace, Dubai
11.2018 - 01.2024
Housekeeping Attendant
Mina Salam Madinat Jumeirah, Dubai
01.2016 - 11.2018
- Assisted with light housekeeping tasks, including laundry, vacuuming, and dusting
- Maintained a safe and clean living environment for clients, including performing light housekeeping tasks
- Trained new housekeeping staff on proper cleaning techniques and safety protocols
- Ensured that all areas were well-stocked with necessary supplies, such as toilet paper and sanitizers
Laundry Attendant
Seda Hotel, Davao Philippines
10.2014 - 10.2015
- Performed laundry duties, such as washing, folding, and ironing linen and clothing
- Operated laundry equipment, such as washing machines, dryers, and ironing machines
- Organized and maintained the laundry and storage areas in a neat and orderly fashion
- Ensured that all laundry, bedding, and linens are cleaned in accordance with established standards
Education
Bachelor - hotel and restaurant management
University of immaculate conception
06.2009 - 4 2013
Skills
Cleaning practices
Task assignment
Staff scheduling
Department coordination
Cleaning techniques
Customer service
Chemical handling
Health and safety compliance
Staff training and development
Timeline
Housekeeping Supervisor
Aloft Abu Dhabi
06.2024 - Current
Housekeeping Supervisor
Caesar Palace, Dubai
11.2018 - 01.2024
Housekeeping Attendant
Mina Salam Madinat Jumeirah, Dubai
01.2016 - 11.2018
Laundry Attendant
Seda Hotel, Davao Philippines
10.2014 - 10.2015
Bachelor - hotel and restaurant management
University of immaculate conception
06.2009 - 4 2013
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