Summary
Overview
Work History
Skills
Timeline
Receptionist

Paula Moore

Mesa,AZ

Summary

Forward-thinking Operations Specialist bringing 20+ years of expertise in auto finance and title service for Auto sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in word and excel.

Overview

32
32
years of professional experience

Work History

Collections and Lease End Consultant II

JPMorgan Chase
Tempe, AZ
11.2020 - 04.2024
  • Evaluated customer needs and feedback to assist with end of lease options
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Answered constant flow of customer calls with minimal wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Took payments for auto payments
  • Worked with dealers on lease end return of vehicle
  • Worked past due accounts to ensure accounts brought current

Auto Title Specialist

Xchange Leasing an Uber Company
11.2016 - 12.2017
  • Worked with various outside vendors to manage vehicle titles, handled inbound phone calls from vendors, managed accounts, resolved errors, developed department procedures, worked with Google documents, managed time, ensured current title and registration, worked on JIRA tickets, released total loss titles to insurance company, communicated with Dealers and DMV's to secure corrected titles.

Equipment Recovery Specialist

U-Haul Corporate
01.2016 - 09.2016
  • Worked in various areas of the Equipment Recovery Department, including answering phones, taking payments, handling stolen, overdue, impounded, and abandoned equipment
  • Collaborated with traffic, POS, customers, other departments, jurisdictions, and law enforcement.

Cashier

Food City
09.2015 - 01.2016
  • Assisted customers waiting for check out in a grocery store, scanned items, requested price checks, honored coupons, collected payment, gave change, counted cash register drawer contents at the end of each shift, and performed other duties as needed.

Collateral Specialist 3

Wells Fargo Auto Finance
05.1993 - 07.2014
  • Properly self-managed workflow to ensure SLA is met, implemented new procedures for more effective processing, worked closely with customers, DMV's, and dealerships, handled inbound calls, serviced car loans for customer requests, such as name changes, name removals, transfer titles to another state, and calculated sales taxes for transfers.

Collateral Document Specialist

Greentree Finance/Conseco Finance
06.1992 - 04.1993
  • Delivered prompt, accurate, and excellent customer service, loaded consumer loan applications into the loan processing program, adhered to Greentree security and audit procedures, in charge of quality control of mortgage documents.

Skills

  • Professionalism
  • Interpersonal Skills
  • Assessments
  • Organizational Development
  • Problem-solving aptitude
  • Professional Demeanor
  • Process Improvement
  • Multitasking
  • Reliability

Timeline

Collections and Lease End Consultant II

JPMorgan Chase
11.2020 - 04.2024

Auto Title Specialist

Xchange Leasing an Uber Company
11.2016 - 12.2017

Equipment Recovery Specialist

U-Haul Corporate
01.2016 - 09.2016

Cashier

Food City
09.2015 - 01.2016

Collateral Specialist 3

Wells Fargo Auto Finance
05.1993 - 07.2014

Collateral Document Specialist

Greentree Finance/Conseco Finance
06.1992 - 04.1993

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Paula Moore