Paula Perez
Dubai,UAE
Summary
Passionate Waitress with extensive hospitality and service experience. Friendly and enthusiastic to provide welcoming, attentive customer environments. Positive with a can-do attitude for adaptable team support.
Overview
8
8
years of professional experience
Work History
Waitress
Sucre Fire Dinner
Dubai, UAE
08.2022 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Arranged tables and set up linens and silverware in preparation for guests.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Provided menu and offered recommendations to complement dining experience.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
Hostess
Mambo CubanRestaurant & Lounge
Bogotá, Colombia
04.2022 - 08.2022
- Boosted first impression for customers by maintaining clean and orderly front-of-house area.
- Answered phone calls and inquiries, providing information and assistance to callers.
- Answered phone calls and scheduled reservations for guests.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Collaborated with kitchen and serving staff for smooth service operations.
- Provided guests with menus and recommended specials.
- Maintained awareness of restaurant promotions to encourage guest participation.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
Waitress
La Jugueteria
Bogotá, Colombia
01.2019 - 02.2022
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Arranged tables and set up linens and silverware in preparation for guests.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Informed kitchen staff regarding special order requirements.
Shift runner
Restaurant Capitalino
New Jersey, USA
06.2016 - 12.2019
- Prepared equipment needed to complete tasks for smooth workflow.
- Understood tasks with little instruction or supervision.
- Communicated clearly with colleagues at multiple levels.
- Collected supplies and delivered items for team members.
- Prepared tables for guests and reset tables between customers.
- Polished glasses and cutlery to pristine standards.
- Cleared tables to remove dirty utensils and leftover food items.
- Delivered friendly, attention and professional customer service while completing tasks.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Education
Host Waiter Workshop Course
NATIONAL LEARNING SERVICE - SENA
Colombia 2015 - 2015
Diploma - Foreign Trade Management
National Unified Corporation for Higher Education
Colombia 2014 - 2020
Skills
- Efficient under pressure
- Interpersonal skills
- Expert multitasker
- Customer service
- Highly organized
- Fine dining experience
- Suggestive selling
- Allergy awareness
- High-volume dining
Additional Information
- Worked as a team member with other restaurant professionals toensure satisfied customers and efficiently complete orders. Take toorder, give recommendation to the customers, clear the table andmore.
Languages
Spanish
Native
English
Upper intermediate
Portuguese
Beginner
Timeline
Waitress
Sucre Fire Dinner
08.2022 - Current
Hostess
Mambo CubanRestaurant & Lounge
04.2022 - 08.2022
Waitress
La Jugueteria
01.2019 - 02.2022
Shift runner
Restaurant Capitalino
06.2016 - 12.2019
Host Waiter Workshop Course
NATIONAL LEARNING SERVICE - SENA
2015 - 2015
Diploma - Foreign Trade Management
National Unified Corporation for Higher Education
2014 - 2020
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