Paula Ribeiro

• Company Overview: Business & Financial Consulting Firm
• Bilingual executive assistant to the General Manager, responsible for executive secretarial work routines, marketing strategy assistance, as well as translation and official communication to Portuguese clients and suppliers.
• Leveraged business intelligence tools to capture actionable insights, guiding strategic decision-making and competitive positioning.
• Kept organisation in compliance with regulations and internal requirements.

• Company Overview: Import/Export Firm
• Bi-lingual executive assistant to the General Manager, responsible for secretarial and administrative work routines, including translation and official communication to the Portuguese clients and suppliers' speakers
• Leveraged business intelligence tools to capture actionable insights, guiding strategic decision-making and competitive positioning.
• Kept organisation in compliance with regulations and internal requirements.

• Company Overview: Private Aviation
• VIP Flight Attendant on international routes, responsible for flight safety, VIP customer service, as well as catering arrangements and cabin management on board private or corporate flights.
• Coordinated with cockpit crew to communicate flight details and passenger requirements, ensuring smooth operations.
• Attended to customer enquiries and concerns, providing swift resolution and assistance on board and post flight.

• Company Overview: Business Aviation
• VIP Flight Attendant on domestic and international routes, responsible for flight safety, customer service, as well as catering and cabin management on board of private/corporate flights.
• Coordinated with cockpit crew to communicate flight details and passenger requirements, ensuring smooth operations.
• Attended to customer enquiries and concerns, providing swift resolution and assistance on board and post flight.

• Company Overview: Private Aviation
• Private Flight Attendant on international flights, responsible for VIP customer service, flight safety, as well as catering arrangements and cabin management on board of private flights
• Coordinated with cockpit crew to communicate flight details and passenger requirements, ensuring smooth operations.
• Attended to customer enquiries and concerns, providing swift resolution and assistance on board and post flight.

Back office travel consultancy work, responsible for B2B sales, including customized travel package arrangements, air tickets, tours, and hotels reservation to the travel agencies associated partners/clients.

• Company Overview: Commercial Airlines
• Cabin Chief Purser on domestic and continental routes, responsible for flight safety, cabin crew training, customer service’s supervision, as well as crew management and service coordination on board of commercial flights,
• Provided one-to-one tutoring sessions for learners requiring additional support, tailoring approaches to individual needs.
• Collaborated with other instructors to share best practices and continuously improve teaching techniques.
• Tutored students in one-to-one and small group sessions to progress learning.
• Participated in professional development opportunities to stay abreast of advancements in educational methods and technologies.

• Company Overview: Commercial Airlines (Acft AIRBUS A330)
• Cabin Crew member on domestic and international routes, responsible for flight safety and customer service and catering coordination on board of commercial flights
• Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
• Kept cabins clean, tidy and safe with continuous care.
• Tailored in-flight announcements to passengers, providing clear and timely information.