Paula Jane Mahinay
Dubai,UAE
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization's growth.
Overview
4
4
years of professional experience
Work history
HMO Staff
Medical Imus Hospital
Cavite, Philippines
2021.10 - 2023.10
- Coordinates with healthcare providers regarding HMO approval for outpatient consultation, procedures and admission; and processed Letter of Authorization (LOA);
- Gather, arrange and complete all forms of HMO and patient's charts;
- Processed and routing HMO forms to Accounting Department for billing procedures;
- Assists in informing patients regarding HMO approvals, accredited medical doctors and other inquiries related to HMO;
- Performs first line of interview for HMO/Company applications inquiry for accreditation.
Hotel Receptionist
City of Dreams
Manila, Philippines
2020.11 - 2021.08
- Greeting guests upon arrival with a warm and welcoming demeanor;
- Checking guests in and out of the hotel efficiently and accurately;
- Providing information to guests about hotel services, facilities, and local attractions;
- Handling guest inquiries, requests, and complaints promptly and professionally;
- Managing reservations and room assignments using the hotel's booking system;
- Maintaining cleanliness and organization of the reception area;
- Answering phone calls and directing them to the appropriate department or staff member;
- Assisting with administrative tasks such as filing, data entry, and correspondence.
Food Attendant
Hari-Raya Lounge Restaurant
Manila, Philippines
2019.05 - 2020.03
- Verified that all food presentation equipment was properly cleaned and sterilized after every use;
- Maintained the reputation of restaurant through excellent customer service;
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service;
- Retained knowledge of current menu selections for accurate, reliable customer guidance;
- Greeted new customers, answered initial questions and took orders;
- Maintained safe hygiene and food handling standards for full compliance;
- Stocked and maintained silverware, linens and condiments;
- Answered phones politely and promptly while accurately recording and confirming reservations.
Education
Bachelor of Science - Tourism Management
STI College Dasmarinas
Cavite, PhilippinesSkills
- Excellent customer service skills;
- Communication and organizational skills;
- Attention to Detail;
- Problem-solving skills;
- Time Management;
- Proficient in Microsoft Office softwares;
- Tech savvy
Languages
English
Fluent
CHARACTER REFERENCE
Gellie Cruz
Store Manager, Raising Canes
+971 52 203 6976
jhel17ghel@gmail.com
Timeline
HMO Staff
Medical Imus Hospital
2021.10 - 2023.10
Hotel Receptionist
City of Dreams
2020.11 - 2021.08
Food Attendant
Hari-Raya Lounge Restaurant
2019.05 - 2020.03
Bachelor of Science - Tourism Management
STI College Dasmarinas