Summary
Overview
Work history
Education
Skills
Languages
CHARACTER REFERENCE
Timeline
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Paula Jane Mahinay

Paula Jane Mahinay

Dubai,UAE

Summary

To get an opportunity where I can make the best of my potential and contribute to the organization's growth.

Overview

4
4
years of professional experience

Work history

HMO Staff

Medical Imus Hospital
Cavite, Philippines
10.2021 - 10.2023
  • Coordinates with healthcare providers regarding HMO approval for outpatient consultation, procedures and admission; and processed Letter of Authorization (LOA);
  • Gather, arrange and complete all forms of HMO and patient's charts;
  • Processed and routing HMO forms to Accounting Department for billing procedures;
  • Assists in informing patients regarding HMO approvals, accredited medical doctors and other inquiries related to HMO;
  • Performs first line of interview for HMO/Company applications inquiry for accreditation.

Hotel Receptionist

City of Dreams
Manila, Philippines
11.2020 - 08.2021
  • Greeting guests upon arrival with a warm and welcoming demeanor;
  • Checking guests in and out of the hotel efficiently and accurately;
  • Providing information to guests about hotel services, facilities, and local attractions;
  • Handling guest inquiries, requests, and complaints promptly and professionally;
  • Managing reservations and room assignments using the hotel's booking system;
  • Maintaining cleanliness and organization of the reception area;
  • Answering phone calls and directing them to the appropriate department or staff member;
  • Assisting with administrative tasks such as filing, data entry, and correspondence.

Food Attendant

Hari-Raya Lounge Restaurant
Manila, Philippines
05.2019 - 03.2020
  • Verified that all food presentation equipment was properly cleaned and sterilized after every use;
  • Maintained the reputation of restaurant through excellent customer service;
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service;
  • Retained knowledge of current menu selections for accurate, reliable customer guidance;
  • Greeted new customers, answered initial questions and took orders;
  • Maintained safe hygiene and food handling standards for full compliance;
  • Stocked and maintained silverware, linens and condiments;
  • Answered phones politely and promptly while accurately recording and confirming reservations.

Education

Bachelor of Science - Tourism Management

STI College Dasmarinas
Cavite, Philippines

Skills

  • Excellent customer service skills;
  • Communication and organizational skills;
  • Attention to Detail;
  • Problem-solving skills;
  • Time Management;
  • Proficient in Microsoft Office softwares;
  • Tech savvy

Languages

English
Fluent

CHARACTER REFERENCE

Gellie Cruz

Store Manager, Raising Canes

+971 52 203 6976

jhel17ghel@gmail.com

Timeline

HMO Staff

Medical Imus Hospital
10.2021 - 10.2023

Hotel Receptionist

City of Dreams
11.2020 - 08.2021

Food Attendant

Hari-Raya Lounge Restaurant
05.2019 - 03.2020

Bachelor of Science - Tourism Management

STI College Dasmarinas

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Paula Jane Mahinay