Paula Kimberly Ann Salcedo
HR and Administration Operation Executive cum Sales Procurement and Logistic
Al Rigga Dubai
Summary
Technical and operational experience Exceptional customer service Dealing with complaints and giving formal presentation to executives Well-organized with the ability to multi-task Strong adaptive skills Fast Learner.
Overview
13
13
years of professional experience
Work History
Operation Executive (HR,Admn,Procurement,Logistic)
RMA Automotive Middle East and Arica FZE
Dubai
10.2021 - Current
- All HR related matters, hiring staff, developing HR policies, managing employee benefits and generally ensuring all company information is legally compliant
- Maintain and update supplier profiles, including overseeing financial records such as security deposits
- Invoice Reconciliation: Verify and reconcile invoices to ensure accurate pro- cessing
- Identify and investigate pricing discrepancies to prevent ongoing issues
- Monitor supplier payment aging reports and escalate any issues as needed
- Support the coordination of administrative materials, requests, mail, and equip- ment for departmental activities
- Provide support for data entry, maintenance, updates, and management of rele- vant databases
- Record transactional data in relevant systems, produce necessary reports, and manage data archiving and retrieval
- Handle and process customer and employee requests, ensuring timely resolution and seeking feedback to improve service quality
- Accurately process transactions, including auditing, checking, and reconciling cor- porate expenses and charges, and issuing relevant documentation
- Offer comprehensive support in maintaining, issuing, and tracking supplies
- Prepare and process quotations as required for various departmental needs
- Raise and manage purchase requisitions (PR) when necessary to facilitate procure- ment
- Delegate tasks to staff and keep the team informed about new procedures and processes
- Manage purchase request for aftersales department
- Sourcing & comparison
- Negotiation with supplier for best terms, conditions, quality
- Create & manage purchase order
- Follow up delivery, communicate with logistic department & receiver
- Report to procurement manager, cost saving, suppliers or vendors record, price list, procurement schedule follow PR, PO, delivery & payment
- Prepare Logistic Documents (Commercial Invoice, Packing List, and Delivery
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Preparing Inbound and Outbound shipment (IP, EXP, IT, FT)
- Issuing BOE Transfer of Ownership via Dubai Trade
Managing Chamber of Commerce Portal for COO requirements - Negotiation with Third Party Freight Agent for best terms, conditions, and Price
Administrative and Logistic Coordinator, Servicing Coordinator
Maxus Coral FZCO, Dubai Airport Free Zone
Dubai, Dubai
03.2020 - 10.2021
- Providing administrative support to ensure efficient operation of the office
- Supports managers and employees through a variety of tasks related to organi- zation and communication
- Responsible for confidential and time sensitive material
- Responsible for maintaining office overall filing system
- Organizing travel and itineraries
- Taking notes and writing minutes during meetings
- Conducting or preparing any research that the reporting manager may require
- Managing Dubai Free Zone Portal for the company
- Manage orders and arrange stocking of materials and equipment to ensure they meet needs
- Plan and track shipment of final products according to customer requirements
- Communicate with suppliers, retailers and customers to achieve profitable deals and mutual satisfaction
- Maintain logs and records of warehouse stock and executed orders
- Prepare accurate reports for upper management
- Arrange same-day deliveries whenever possible
- Prepare accurate invoices
- Preparing and entering documents in UAE Customs website
- Preparing IN bound and Outbound shipment (IP, EXP, IT, FT)
- Managing all Customs documents soft copy and Hard copy
- Maintenance and
- Receiving maintenance items from Regular Customers
- Encoding all the details to the Maintenance Tracking Sheet and Odoo System
- Coordinating to different servicing centre in UAE (e.g
- Apple Service and Samsung
- Service centre)
- Scheduling courier to visit the client for unit collections
- Calling the client to inform if there is any charges/quotation for the unit
- Providing update to proceed or cancel the repair
- Arranging the delivery schedule of the fixed and returned items to the clients.
Sales Coordinator
Nazih Trading LLC
Dubai
10.2017 - 02.2020
- Assisting All the request of BP Sales Executives
- Preparing Quotation of the clients when requested
- Assisting Customers to all queries/concerns and orders
- Managing the Nazih NTI website for online inquiry
- Placing orders on ERP System and follow up with the store for delivery
- Making Pro-forma Invoice & Delivery Note
- Coordinating with sales in filing important documents and relevant information
- Respond to complaints and give after-sales support when requested
- Tele-Marketing by getting feedbacks with client regarding the orders, products, deliveries and services that the company and the sales person providing.
Customer Service Agent
Dubai Airports
Dubai, Dubai
04.2016 - 08.2017
- Assisting passenger throughout security check point
- Handling passenger complaints and concerns in an efficient and timely manner
- Attend to passenger courteously and deal with their requests and queries
- Have detailed information about the airport and city
- Coordinating and multi-tasking job duties in a busy environment
Front Office, Guest Relation Officer
Parc Sovereign Hotel, Fragrance Management Pte LTD
Albert
10.2014 - 01.2016
- Welcome guests during check-in and giving fond farewell to guest while checking out
- Handling guest complaints and concerns in an efficient and timely manner
- Attend to guests courteously and deal promptly with their requests and queries
- Have detailed information about the hotel and city
- Coordinating and multi-tasking job duties in a busy environment
- Check on guest movements, complete their pre-registration formalities
- Allocate rooms to all arriving guests after checking the guest preferences
- Collect guest feedback forms and do any possible firsthand service recovery steps
- Do Night Audit, settle Terminal Transactions, do adjustment of hotel rate per guest folio.
Front Office, Telephone Operator
Best Western Plus Antel Hotel
Makati, Makati City
01.2014 - 09.2014
- The ability to deal with irate calls in a calm and professional manner
- The ability to work quickly and accurately under pressure
- Provides accurate information about hotel’s published rates or promos
- Attending to all queries and screen all calls before transferring
- Assuring all complaints and concerns shall be noted accordingly and endorsed properly
- Provides short but concise information about hotel's services to the guest
- Communicate constantly with all departments to keep track of changes and an- nouncements.
Customer Service Agent
Korean Airlines and Thai Airways
Pasay City
09.2011 - 12.2013
- (MacroAsia Airport Services
- Corporation), Queue passengers and check baggage weight before check in
- Manage passenger handling activities through a departure control system
- Accept and process passengers at the check- in counter and transfer desk
- Perform CIQ (Customs, immigration, quarantine)
- Perform tick and count and flight documents printing at the boarding gate
- Manage boarding activities through the departure counter system
- Assist passengers through the arrival and departure CIQ
- Perform pre- flight and/or post flight tasks as required
- Check and ensure accuracy and completeness of tickets accepted and documents printed.
Education
Bachelor of Science - Tourism Management
Far Eastern University (FEU)
2011
Skills
- Technical
- Computer literate:
- Windows; Word, Excel PowerPoint
- Knowledge in UAE Dubai Trade
- Knowledge in Chamber of Commerce Portal
- Knowledge in ERP- Tally and Business System
- Knowledge In Kerridge System
- Knowledge in SAP
- Knowledge in Dolphin System
- Knowledge in Odoo System
- Knowledge in Departure Control System
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsPaid time offTimeline
Operation Executive (HR,Admn,Procurement,Logistic)
RMA Automotive Middle East and Arica FZE
10.2021 - Current
Administrative and Logistic Coordinator, Servicing Coordinator
Maxus Coral FZCO, Dubai Airport Free Zone
03.2020 - 10.2021
Sales Coordinator
Nazih Trading LLC
10.2017 - 02.2020
Customer Service Agent
Dubai Airports
04.2016 - 08.2017
Front Office, Guest Relation Officer
Parc Sovereign Hotel, Fragrance Management Pte LTD
10.2014 - 01.2016
Front Office, Telephone Operator
Best Western Plus Antel Hotel
01.2014 - 09.2014
Customer Service Agent
Korean Airlines and Thai Airways
09.2011 - 12.2013
Bachelor of Science - Tourism Management
Far Eastern University (FEU)
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