Paulbin Jimson

Dynamic Operations Manager with a proven track record in the healthcare industry, excelling in project leadership and regulatory compliance. Skilled in developing business strategies that enhance operational efficiency. Adept at team building and financial analysis, driving significant improvements in customer satisfaction and organization performance.

• HSE, Dubai Civil Defense Training, 2015
• Certified Lean Six Sigma Green and Black Belt -IMC-CPD
• Certified PMP

• English
• Hindi

Professional Experience Leadership & Strategy Regulatory & Compliance Team & Customer Management Financial Performance & Insurance Oversight Operations & Administration Marketing & Business Development

• Spearheaded the development and execution of the organization’s vision, culture, strategy, goals, and objectives, fostering a motivated and high-performing team.
• Defined and implemented administrative and operational enhancements aligned with business needs.
• Assessed and established clinical policies and procedures to ensure high standards of patient care.
• Optimized resource allocation and task delegation to improve efficiency and operational effectiveness.
• Ensured full compliance with DOH regulatory and licensing requirements.
• Actively participated in facility audits, including DOH, ADHICS, and JAWDA, ensuring adherence to industry standards.
• Demonstrated strong leadership, communication, and organizational skills in managing teams and fostering a customer-centric environment.
• Enhanced customer satisfaction through proactive outreach, appreciation programs, and issue resolution.
• Managed and resolved customer complaints efficiently, escalating critical concerns to senior management when necessary.
• Monitored financial performance, including P&L, budgeting, and operational targets, implementing corrective measures to optimize profitability.
• Conducted audits of insurance logs to ensure timely approvals and minimize claim rejections in line with doctors’ recommendations.
• Oversaw doctors' clinical and financial performance, ensuring alignment with organizational goals.
• Supervised front office operations in accordance with clinic policies to ensure seamless patient experiences.
• Developed and enforced departmental policies while maintaining budgetary controls.
• Assessed staff performance and facilitated training programs for professional development.
• Managed inventory and maintained annual maintenance contracts (AMCs) per group policies.
• Prepared and analyzed attendance and overtime reports for workforce management.
• Designed and executed marketing strategies to enhance brand positioning and business growth.
• Collaborated with government bodies (MOH, HAAD) for the effective implementation of marketing campaigns.
• Organized corporate and public outreach programs to strengthen the clinic’s brand presence.
• Monitored center performance and developed targeted marketing tools to drive patient engagement.
• Negotiated with external agencies for the design, printing, and distribution of marketing materials.
• Planned and managed medical camps and corporate social responsibility (CSR) initiatives.
• Established strategic partnerships with corporate clients and industries to expand healthcare services.
• Conducted competitor analysis to identify market opportunities and threats.
• Developed and executed both short- and long-term marketing strategies aligned with business and financial objectives.
• Managed marketing budgets effectively, ensuring optimal resource allocation for promotional activities.

• Passport Date Of Issue: 05/30/18
• Passport Place Of Issue: Abu Dhabi
• Passport Expiry Date: 05/29/28
• Date of Birth: 03/27/87
• Gender: Male
• Driving License: ADTR52606
• Visa Status: Golden Visa Holder

I do hereby declare that all the above information is true and accurate to the best of my knowledge., Abu Dhabi, UAE, 17/03/2025