Paulette Ngatia
Senior Barista
Dubai
Summary
- Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management.
- Over 2 + years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work History
Senior Barista
Cafe Two Point oh
Dubai
08.2021 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Created new training guidelines, and provided staff orientation and training.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Barista Waitress
Mara Lounge and Resturant
Dubai
04.2019 - 08.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
The Pantry , on the go
Nairobi
09.2017 - 02.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Waitress
Gelian Hotel , Club Euphoria
Machakos
07.2015 - 08.2017
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Successfully in Model One .Level Two Barista Skill
Barmisco Hospitality And Commercial Training Insti
Kenya 02.2017 - 04.2017
Product Knowledge.Food And Beverage Service
Prime Stuff Limited
Kenya 01.2015 - 07.2023
Digital Design
Nairobits
Kenya 06.2013 - 07.2014
Kenya Certificate of Secondary Education
Ngararia High School
Kenya 02.2009 - 10.2012
Skills
Inventory management
Accomplishments
- 27th JULY 2022 - Achieved Barista and Brewing Skill , Specialty Coffee Association ( THREE COFFEE ROASTERS)
- November 2019 - Mara Restaurant and lounge Employee of the month award in recognition of my dedication to the customers and the company .
- 0ctober 2019 - Successfully certifies completed Basic food hygiene training.
- August 2018 - Awarded Distinction level 2 award in Barista skills
- June 2015 - Certify in Hospitality orientation and training in Food and Beverage theory and practical.
- December 2014 -Awarded trophy Nairobits best female student course 3, School of digital design.
Timeline
Senior Barista
Cafe Two Point oh
08.2021 - Current
Barista Waitress
Mara Lounge and Resturant
04.2019 - 08.2021
Barista
The Pantry , on the go
09.2017 - 02.2019
Successfully in Model One .Level Two Barista Skill
Barmisco Hospitality And Commercial Training Insti
02.2017 - 04.2017
Waitress
Gelian Hotel , Club Euphoria
07.2015 - 08.2017
Product Knowledge.Food And Beverage Service
Prime Stuff Limited
01.2015 - 07.2023
Digital Design
Nairobits
06.2013 - 07.2014
Kenya Certificate of Secondary Education
Ngararia High School
02.2009 - 10.2012
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