Pauline Fernandez
Gold Souq,Diera Dubai
Summary
Dynamic and compassionate professional with proven expertise in patient care and sales, Excelled in enhancing patient recovery and exceeding sales targets through exceptional service and problem-solving skills. Adept at multitasking with a respectful and adaptable approach, consistently meeting employer and patient needs.
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
Care Assistant
Family House,Al Barsha Dubai
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Implemented care plans designed by healthcare professionals to ensure consistency in treatment and support for each patient.
Sales Assistant
Al Mirzam Chocolate Factory
06.2016 - 05.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Assistant
Tycoon Info Tech LLC
10.2007 - 11.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
Receptionist
Al Khaima Hotel
06.2004 - 08.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Caregiver Professional Diploma - Caregiver
Filipino Institute
11.2021
Bachelor Of Arts In English -
Bachelor Of Arts in English
Nueva Vizcaya State University04.1995
Skills
- Feeding assistance
- Meal preparation
- Toileting support
- Basic housekeeping
- Adaptable approach
- Respectful and compassionate
- Dependable and responsible
- Time management
- Personal hygiene assistance
- Problem-solving
- Patient care
- Patient assessments
- Multitasking and organization
- Daily living assistance
- Housekeeping
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
English
Intermediate (B1)
Arabic
Intermediate (B1)
tagalog
Beginner (A1)
Timeline
Sales Assistant
Al Mirzam Chocolate Factory
06.2016 - 05.2018
Sales Assistant
Tycoon Info Tech LLC
10.2007 - 11.2009
Receptionist
Al Khaima Hotel
06.2004 - 08.2007
- Basic Life Support (BLS) Certification - American Heart Association.
Care Assistant
Family House,Al Barsha Dubai
Caregiver Professional Diploma - Caregiver
Filipino Institute
Bachelor Of Arts In English -
Bachelor Of Arts in English
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