PAULINE LOZANO
Dubai
Summary
A highly meticulous and detail-oriented sales representative and customer care specialist with 7 years + of experience and cutting-edge skills in customer service, consultations, sales, and building rapport. I also possess progressive proficiencies in administration and Microsoft Office. I am renowned for my incredible foresight and can help organizations win customers through my unmatched ability to build rapport quickly and close the sale.
Overview
8
8
years of professional experience
Work history
Receptionist and Logistic
Maxicare Faciltity / Dutch & Habro
Dubai, United Arab Emirates
10.2023 - 12.2024
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained accurate logs of visitor entries for security purposes.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Managed phone calls, resulting in effective communication flow within the company.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Improved warehouse efficiency by implementing new logistics strategies.
- Recorded package information accurately, facilitated smooth logistics processes.
- Coordinated import logistics to ensure timely delivery.
- Collaborated with logistics team for seamless operations.
- Coordinated travel arrangements for tournaments, ensuring smooth logistics.
- Coordinated logistics to expedite cargo delivery.
- Managed logistics for overseas deployments, ensuring smooth transitions.
- Collaborated with logistics department for streamlined delivery process.
- Prepared reports for senior management detailing logistics performance.
- Coordinated supply chain logistics, resulting in smooth operations.
- Coordinated and organised logistics for smooth distribution process.
Receptionist
Schengen migration & blue sea visa service
Dubai
03.2019 - 04.2022
- Communicating with clients and understanding their immigration requirements
- Helping clients gather and submit the required documents
- Reviewing the submitted documents
- Keeping up-to-date with the industry changes and any alterations to the immigration laws
- Keeping clients up-to-date with their immigration status and communicating any foreseeable delays
- Submitting documents to the respective authorities on behalf of clients
Waitress
Kung Restaurant and Bar
Dubai
11.2018 - 01.2020
- Provided excellent customer service to diners, taking orders, delivering food and drinks, and resolving any issues that arose
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift
- Worked as part of a team to keep the dining room clean and organized during busy hours
- Worked flexible schedule including evenings, weekends, and holidays
Office Secretary
Al Ghida Trading
Dubai
02.2017 - 01.2019
- Open the office daily, greet visitors, answer and redirect phone calls, and manage email, regular mail, shipments, photocopying, and fax correspondence
- Prepare letters, reports, memoranda, tables, financial data, meeting minutes, forms, and similar material based on dictation, rough draft, and plain or corrected copy
- Assist junior staff members with onboarding
Education
Bachelor of Hotel and Restaumant Management -
University of Cebu
01.2007 - 01.2004
Some College (No Degree) -
University Of Cebu
PHILIPPINES03.2008
Skills
- Active Listening Skills
- Positive Attitude
- Time Management
- Communication
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Decision Making
- Product Knowledge
- Cross Selling / Up-Selling
- Customer Service
- Complex Problem Solving
- Speaking
Timeline
Receptionist and Logistic
Maxicare Faciltity / Dutch & Habro
10.2023 - 12.2024
Receptionist
Schengen migration & blue sea visa service
03.2019 - 04.2022
Waitress
Kung Restaurant and Bar
11.2018 - 01.2020
Office Secretary
Al Ghida Trading
02.2017 - 01.2019
Bachelor of Hotel and Restaumant Management -
University of Cebu
01.2007 - 01.2004
Some College (No Degree) -
University Of Cebu
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