Desired Job Title
Retail Sales AssociateCustomer Service RepresentativeLocation Preference
On-SiteLocation: Dubai, DU, AE
Open to relocation: Yes
Open To Work
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PAULINE MAKHETI
Customer Retail Service
Dubai,DU
Work Preference
Summary
Dynamic Retail associate delivering exceptional customer service and driving sales through strategic inventory management. Proven ability to implement visual merchandising techniques and enhance team capabilities, ensuring an optimal shopping experience.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Avenue Fashions
NAIROBI
02.2024 - 05.2026
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Oversaw stock level monitoring and coordinated inventory management initiatives to ensure uninterrupted product availability.
- Executed sales transactions with precision and efficiency utilizing POS systems.
- Developed and delivered comprehensive training programs to enhance team performance in sales.
- Implemented visual merchandising strategies to optimize store layout and attract customer attention.
- Analyzed sales trends to suggest inventory adjustments and promotional strategies for increased revenue.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and retention rates.
Customer Service Representative
NILA BABY SHOP
NAIROBI,KENYA
09.2020 - 12.2022
- Delivered exceptional customer service by responding to inquiries and resolving issues efficiently.
- Utilized point-of-sale systems to process transactions accurately and quickly.
- Assisted in training new team members on customer service protocols and store procedures.
- Maintained product knowledge to effectively recommend items based on customer needs.
- Collaborated with team members to streamline operations, enhancing overall service delivery.
- Implemented feedback mechanisms to gather customer insights for continuous improvement efforts.
- Facilitated conflict resolution in high-pressure environments, maintaining professionalism and fostering positive outcomes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Associate of Science - ORTHOPAEDIC AND TRAUMA MEDICINE
KMTC
NAIROBI12-2019
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Retail sales
- Money handling
- Retail store operations
- Interpersonal and written communication
- Product merchandising
Accomplishments
- Collaborated with Colleagues and we were able to emerge best sales store of they year Award for the year 2025.
Certification
- Customer Service
- Sales Operations
- Merchandising
- Consumer Protection
- Inventory Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Retail Sales Associate
Avenue Fashions
02.2024 - 05.2026
Customer Service Representative
NILA BABY SHOP
09.2020 - 12.2022
Associate of Science - ORTHOPAEDIC AND TRAUMA MEDICINE
KMTC