PAULINE MUSYOKA
WAITRESS
Dubai
Summary
Communicative waitress dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
9
9
years of professional experience
1
1
Language
Work History
Senior Waitress
BlaBla Beach Club
Dubai
03.2022 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for food allergen's with social relevancy and intentionality
Hostess /Waitress
Emaar Hospitality Group (Address Hotel
Dubai
01.2020 - 02.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Waitress
Legranier@Pain
Nairobi
06.2017 - 07.2019
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Handled day-to-day customer or client questions via telephone or email.
- Collaborated with employees from various backgrounds.
Waitress
Tribe Hotel
Nairobi
02.2014 - 12.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Culinary Arts - Food And Beverage Service
International Hospitality And Tourist Institute
Kenya 10.2012 - 03.2013
High School Diploma -
St Johns Secondary School
Nairobi ,Kenya 01.2007 - 11.2010
Skills
Food station setup
Cash handling
To-go order preparation
Food spoilage prevention
Wine service
Guest seating arrangements
Guest relations
Menu presentation
Food and beverage pairings
Additional Information
Esther Lucas
F & B Manager,blabla beach club
+971 52 712 5185
Daniel Muthui
Guest Relation Manager,Raffles the Palm
+97152 140 3924
Timeline
Senior Waitress
BlaBla Beach Club
03.2022 - Current
Hostess /Waitress
Emaar Hospitality Group (Address Hotel
01.2020 - 02.2022
Waitress
Legranier@Pain
06.2017 - 07.2019
Waitress
Tribe Hotel
02.2014 - 12.2016
Culinary Arts - Food And Beverage Service
International Hospitality And Tourist Institute
10.2012 - 03.2013
High School Diploma -
St Johns Secondary School
01.2007 - 11.2010