Pauline Arna Tamulac
Dubai,UAE
Summary
Professional Sales Executive attending to needs of customers and converting prospects to increase sales. Providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectation. Expert in overcoming objections from prospective customers to maximize sales opportunities and Motivated to achieve positive results and profits that allows to complete the tasks smoothly and efficiently.
Overview
16
16
years of professional experience
Work history
Sales Executive
Worldwide Trading LLC. Dubai
Dubai, Dubai
2026.01 - Current
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Identified new business opportunities that enhanced growth potential of the company.
- Generated new leads and opportunities to maximise revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Built rapport with new and existing customers to boost client retention.
- Provided customers with price information and handled financial transactions.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Generated sales forecasts to inform resource allocation and project management.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Established and maintained positive, profitable client relationships through superb communication.
Sales Executive- HORECA
City Pack LLC. (ENPI GROUP)
, UAE
2024.07 - 2025.07
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Successfully opened an average of 15 accounts, including hotel & restaurant chain accounts, within just three months of joining the company.
- Successfully secured a contracted client within four months of joining the company.
- Addressed and resolved existing issues to recover lost business and reactivate accounts.
- Ensured accurate forecasting to maintain optimal stock levels.
- Built rapport with new and existing customers to boost client retention.
- Maintained quality assurance standards for all products and services.
- Monitored client accounts for prompt payment collection.
- Delivered outstanding after-sales care through regular communication with customers.
- Managed client accounts to ensure customer satisfaction.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Sales Executive-HORECA (Food Service Division)
Arabian American Technology Co. (ARAMTEC)
Dubai, UAE
2022.10 - 2024.06
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Increased revenue growth from existing customers through targeted account management and development.
- Coordinated with purchasing teams to negotiate and secure profitable contracts with key clients.
- Arranging Cheque Collection upon requirement.
- Generated new leads and opportunities to maximize revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Managed client relationships from early stages of sales process through to post-sales
Customer Service Executive
Casinetto Trading LLC
Dubai, UAE
2020.03 - 2022.10
- Ensure a professional customer service approach to all clients
- Continuously learned and enhanced product knowledge
- Attracts New Leads
- Respond to customer email inquiries and requests
- Prepares Sales Quotations upon client's request
- Offered detailed product and service advice based on customer needs.
- Delivered quality information and service during telesales call handling, resulting in continued sales growth.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Customer Service Executive
Chef Middle East
Dubai
2018.09 - 2020.03
- Reviewed and verified order information and shipping points to ensure 100% accuracy
- Prepared and processed customer orders
- Accurately processes customers' orders into the Prosite and Retailer system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders
- Looks up customer orders / invoices pertaining to: order/ invoice dates, totals, shipment dates, etc
- Perform any other duties as may be assigned by Manager
- Transfer calls to the appropriate department when needed
- Effectively resolve customer issues/concerns regarding purchase orders
- Respond to customer email inquiries and requests
- Develop and maintain excellent rapport with customers, both internal and external
- Perform other duties and projects as assigned
Patient Care Coordinator
AIG Medical Clinics LLC
Dubai
2015.02 - 2018.07
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Maintained confidentiality and compliance standards for optimised patient care.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilised recommendations to make permanent improvements to care standards.
Service Account Executive / Medical Representative
BELL KENZ PHARMA
2012.03 - 2014.10
- Arranging appointments with doctors, pharmacists and hospital medical teams
- Making presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector
- Organizing conferences for doctors and other medical staff;
- Managing budgets (for catering, outside speakers, conferences, hospitality, etc.);
- Reaching (and if possible exceeding) annual sales targets;
- Planning work schedules and weekly and monthly timetables
- Regularly attending company meetings, technical data presentations and briefings;
- Keeping up to date with the latest clinical data supplied by the company
- Monitoring competitor activity and competitors' products;
- Staying informed about the activities of health services in a particular area.
Executive Assistant / Admin Officer / Document Controller
HONDA CARS MANILA, Philippines
2010.01 - 2012.12
- Schedule executive meetings and travel plans
- Assisting executives in meetings, preparing documents and presentations
- Attending to phone calls of the clients and responding to emails from clients and to concerned parties without fail
- Conducting market research
- Updating executive about appoints with various clients
- Making sure all reports and data are properly arranged in perfect manner to avoid inconvenience in business matters
- Ensuring client's satisfaction with company services
- Attending to staff meetings on behalf of manager or supervisor
- Performing managerial duties in absence of the manager.
Education
Bachelor of Nursing -
Philippine Rehabilitation Institute Foundation Inc
Quezon CitySkills
- Ability to identify potential leads
- B2C and B2B listening and problem-solving skills
- Interpersonal skills and ability to build rapport with clients
- Knowledge of CRM Software and MS Office Software
- Knowledge of WMS, Power BI, and SAP
- Knowledge of Microsoft Outlook
- Proficient in both written and verbal English communication
- Comprehensive knowledge about products and competitors
- Goal oriented, able to multi task, adaptable, dependable and eager to take new challenges
- Accustomed to working in fast paced environment with ability to work under pressure and successfully handle difficult clients
- Excellent interpersonal skill, ability to work well with others
- Time management skills
- Client engagement
Additional Information
- Full UAE Valid Driving License
Personal Information
Timeline
Sales Executive
Worldwide Trading LLC. Dubai
2026.01 - Current
Sales Executive- HORECA
City Pack LLC. (ENPI GROUP)
2024.07 - 2025.07
Sales Executive-HORECA (Food Service Division)
Arabian American Technology Co. (ARAMTEC)
2022.10 - 2024.06
Customer Service Executive
Casinetto Trading LLC
2020.03 - 2022.10
Customer Service Executive
Chef Middle East
2018.09 - 2020.03
Patient Care Coordinator
AIG Medical Clinics LLC
2015.02 - 2018.07
Service Account Executive / Medical Representative
BELL KENZ PHARMA
2012.03 - 2014.10
Executive Assistant / Admin Officer / Document Controller
HONDA CARS MANILA, Philippines
2010.01 - 2012.12
Bachelor of Nursing -
Philippine Rehabilitation Institute Foundation Inc